7 |
Network Communications
Symptom | Possible Causes | Solution |
|
|
|
Conflicts on network. | IP Address not unique. | Change the IP address to a |
|
| unique address. (Contact your |
|
| system administrator if this or |
|
| other settings need to be |
|
| changed.) |
Printing
Symptom | Possible Causes | Solution |
|
|
|
Printer will not turn on. | Cables not connected properly. | Ensure that the cables are |
| Printer power cord not plugged | properly connected and that |
| in. | the power cord is connected to |
|
| the electrical outlet. |
Printer will not print. | Printer is not turned on. | Turn on the printer |
| Printer is not online. | Set the printer to online. |
| The device drivers for your | Install the correct printer |
| application are not installed. | drivers for your application in |
|
| Windows. |
| Printer that is set up for a | Connect the printer to the |
| network is not connected to the | network. |
| network. |
|
| Printer cable is too long, | Replace the cable. |
| unshielded, or defective. |
|
Printer is offline. | Paper tray is empty. | Fill the paper tray with paper. |
|
| Set printer to online. |
Printer prints garbled | Correct printer drivers not | Install the correct printer driver. |
information. | installed. |
|
| Cable is not connected | Ensure that the printer cable is |
| properly. | connected properly to the |
|
| computer. |
| Problem specific to printer. | Run a printer |
|
| the documentation provided |
|
| with your printer for |
|
| instructions. If the |
|
| the problem is |
|
| The printing section of the |
|
| software documentation and in |
|
| Windows online Help may also |
|
| be helpful. |
Chapter 7 Diagnostics and Troubleshooting |