Troubleshooting

Frequently asked questions

Why do I get square blocks in the picture on the TV screen when I am watching Freeview channels?

The Freeview signal may be poor. You can check that you live in an area where you can receive Freeview channels by entering your postcode on the website www.freeview.co.uk or by sending your postcode in a text message to 83331. (This service is available on all major UK mobile phone networks. Standard network charges apply.)

Can I watch the Freeview channels with only the RF cable connected between the TV and the set-top box?

No. To watch Freeview channels you must use the TV Scart connection. The RF cable connection lets you watch your existing (non-digital) TV channels when the set-top box is turned off for example.

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Goodmans GDB20TTS instruction manual Frequently asked questions