H-P Products PRO 8500 manual HP Care Pack services overview, Installation with Network Setup

HP Care Pack services overview

Installation with Network Setup	Products: Business Inkjet, LaserJet, Color LaserJet and Designjet Printers; Scanjet Scanners; Multifunction Products
Service	Available: 8 a.m. – 5 p.m. local time, Monday through Friday
	Location: Sites within 100 miles of a primary HP Support Office listed in the HP Support Office Guide.
	Action: Customer calls to schedule hardware installation. Installation includes installing hardware components and
	set up of the printer onto the network.
Installation and Orientation Training	Products: Designjet Printers
	Available: 8 a.m. – 5 p.m. local time, Monday through Friday
	Location: Sites within 100 miles of a primary HP Support Office listed in the HP Support Office Guide.
	Action: Customer calls to schedule installation. Includes installation of the hardware, configuring the printer onto
	the network and orientation training.
Same Day Onsite, Standard Business	Products: Color LaserJet and Designjet Printers; Multifunction Products
Hours	Available: 8 a.m. –5 p.m. local time, Monday through Friday
	Location: Sites within 100 miles of a primary HP Support Office listed in the HP Support Office Guide.
	Action: 4-hour onsite service (for calls received by 1 p.m. local time)
Same Day Onsite, Extended Business	Products: LaserJet, Color LaserJet and Designjet Printers; Multifunction Products
Hours	Available: 8 a.m. – 9 p.m. local time, Monday through Friday
	Location: Sites within 100 miles of a primary HP Support Office listed in the HP Support Office Guide.
	Action: 4-hour onsite service (for calls received by 5 p.m. local time)
Next Business Day Onsite	Products: Business Inkjet, LaserJet, Color LaserJet and Designjet Printers; Multifunction and Digital Sender Products
	Available: 8 a.m. –5 p.m. local time, Monday through Friday
	Location: Sites within 100 miles of a primary HP Support Office listed in the HP Support Office Guide.
	Action: Next business day onsite (for calls received by 1 p.m. local time)
Next Business Day Onsite Exchange	Products: Scanjet Scanners
	Available: 8 a.m. – 5 p.m. local time, Monday through Friday
	Location: Sites within 100 miles of a primary HP Support Office listed in the HP Support Office Guide.
	Action: Next business day onsite exchange of your device by an HP Representative (for calls received by 1 p.m.
	local time).
Next Business Day Exchange	Products: Photosmart, Deskjet, Business Inkjet, Officejet, Officejet Pro, LaserJet and Color LaserJet Printers; Scanjet
	Scanners; Multifunction, All-in-One and Fax Products
	Available: HP standard business hours
	Location: Most areas within the continental United States; additional one to two days for service in Hawaii and
	Alaska.
	Action: HP ships permanent replacement unit, freight prepaid with next business day delivery; customer returns
	defective unit to HP with three working days of receipt of replacement unit.
Next Business Day Exchange with	Products: Officejet and Officejet Pro Printers
Enhanced Technical Phone Support	Available: 6 a.m. – 12 a.m. Mountain Standard Time, on standard business days, excluding holidays
	Location: Most areas within the continental United States; additional 1 to 2 days for service in Hawaii and Alaska
	Action: HP ships permanent replacement unit, freight prepaid with next business day delivery; customer returns
	defective unit to HP with 3 working days of receipt of replacement unit.
Next Business Day Exchange with	Products: Officejet Printers
Accidental Damage Protection	Available: HP standard business hours
	Location: Most areas within the continental United States; additional one to two days for service in Hawaii and
	Alaska.
	Action: HP ships permanent replacement unit, freight prepaid with next business day delivery; customer returns
	defective unit to HP within three working days of receipt of replacement unit.
Next Business Day Exchange with	Products: Officejet Printers
Enhanced Technical Phone Support	Available: 6 a.m. – 12 a.m. Mountain Standard Time, on standard business days, excluding holidays
and Accidental Damage Protection	Location: Most areas within the continental United States; additional one to two days for service in Hawaii and
	Alaska.
	Action: HP ships permanent replacement unit, freight prepaid with next business day delivery; customer returns
	defective unit to HP with three working days of receipt of replacement unit.
HP Basic Installation Service	Products: Photosmart, Deskjet, Business Inkjet, Officejet, Officejet Pro, LaserJet and Color LaserJet Printers; Scanjet
	Scanners; Multifunction, All-in-One and Fax Products
	Available: 8 am to 5 pm local time, 7 days a week, excluding holidays
	Location: Coverage within the continental United States and some parts of Hawaii and Alaska
	Action: Customer calls toll free number to setup installation service appointment
HP Premium Installation Service	Products: Photosmart, Deskjet, Business Inkjet, Officejet, Officejet Pro, LaserJet and Color LaserJet Printers; Scanjet
	Scanners; Multifunction, All-in-One and Fax Products
	Available: 8 am to 5 pm local time, 7 days a week, excluding holidays
	Location: Coverage within the continental United States and some parts of Hawaii and Alaska
	Action: Customer calls toll free number to setup installation service appointment
HP Standard Exchange	Products: Scanjet Scanners
	Available: 8 a.m. – 5 p.m. local time, Monday through Friday
	Location: Most areas within the continental United States; additional one to two days for service in Hawaii and
	Alaska.
	Action: HP ships permanent replacement unit, via prepaid freight within three to five business days (for calls received
	before 2 p.m. PST). Customer returns the defective unit to HP within 15 business days of receiving replacement unit.
One-Time Replacement	Products: LaserJet and Color LaserJet Printers; Multifunction Products
	Available: 8 a.m. – 5 p.m. local time, Monday through Friday
	Location: Most areas within the continental United States; additional one to two days for service in Hawaii and
	Alaska.
	Action: Up to two years coverage or until a replacement unit is shipped; permanent replacement product shipped
	within three to five business days (for calls received before 2 p.m. PST); freight prepaid customer returns defective
	unit to HP within 10 business days of receiving replacement unit.
Maintenance Kit Replacement Service	Products: LaserJet, Color LaserJet and Designjet Printers; Multifunction Products
	Available: HP standard business hours, 8 a.m. – 5 p.m., Monday through Friday
	Location: Sites within 100 miles of a primary HP Support Office listed in the HP Support Office Guide.
	Action: After you schedule the service with HP, an HP-trained technician will replace the kit, clean the printer and
	provide you with a checklist of performed actions designed to maintain the print quality.

HP Care Pack Services

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