H-P Products PRO 8500 manual 314

HP Care Pack Services

HP Care Pack services overview (continued)

HP Color Profiling Service	Products: Designjet Printers
	Available: 8 a.m. – 5 p.m. CST, Monday through Friday
	Location: Areas within the continental United States; additional day for service in Hawaii and Alaska.
	Action: HP Color Profiling Service provides custom color profiles for selected third-party RIPs, and HP and non-HP
	large-format media to improve the color accuracy of your printer.
Color Expert Service	Products: Designjet Printers
	Available: 9 a.m. – 6 p.m. EST, Monday through Friday
	Location: Areas within the continental United States; additional day for service in Hawaii and Alaska.
	Action: HP Color expert professionals provide remote telephone support service to help troubleshoot and provide
	consulting expertise to resolve issues with hardware, software applications, RIP's and workflow that can inhibit
	quality color output.
Post Warranty Service, Remote User	Products: Business Inkjet, LaserJet, Color LaserJet and Designjet Printer; Scanjet Scanners; Multifunction Products
Assistance Support	Available: 6 a.m. – 6 p.m. MST, Monday through Friday
	Location: Most areas within the continental United States.
	Action: Priority Support Team of second-level agents and engineers who are specially trained to support IT
	professionals and multi-tiered, centralized help desks are made available to you.
Post Warranty Service, Same Day	Products: Color LaserJet and Designjet Printers; Multifunction Products
Onsite, Standard Business Hours	Available: 8 a.m. – 5 p.m. local time, Monday through Friday
	Location: Sites within 100 miles of a primary HP Support Office listed in the HP Support Office Guide.
	Action: 4-hour onsite service (for calls received by 1 p.m. local time)
Post Warranty Service, Same Day	Products: LaserJet, Color LaserJet and Designjet Printers; Multifunction Products
Onsite, Extended Business Hours	Available: 8 a.m.–9 p.m. local time, Monday through Friday
	Location: Sites within 100 miles of a primary HP Support Office listed in the HP Support Office Guide.
	Action: 4-hour onsite service (for calls received by 5 p.m.)
Post Warranty Service, Next Business	Products: Business Inkjet, LaserJet, Color LaserJet and Designjet Printers; Multifunction and Digital Sender Products
Day Onsite	Available: HP standard business hours, Monday through Friday
	Location: Sites within 100 miles of a primary HP Support Office listed in the HP Support Office Guide.
	Action: Next business day onsite
Post Warranty Service, Next Business	Products: Scanjet Scanners
Day Onsite Exchange	Available: 8 a.m. – 5 p.m. local time, Monday through Friday
	Location: Sites within 100 miles of a primary HP Support Office listed in the HP Support Office Guide.
	Action: Next business day onsite exchange of your device by an HP Representative (for calls received by 1 p.m.
	local time).
Post Warranty Service, Standard	Products: Scanjet Scanners
Exchange	Available: 8 a.m.–5 p.m. local time, Monday through Friday
	Location: Most areas within the continental United States; add one to two days for service in Hawaii and Alaska.
	Action: Permanent replacement product shipped with next business day delivery, freight prepaid (for calls received
	before 2 p.m. PST); customer returns defective unit to HP within 15 business days of receiving a replacement.
Post Warranty Service, Next Day	Products: Deskjet, Business Inkjet, LaserJet and Color LaserJet Printers; Scanjet Scanners; Multifunction Products
Exchange	Available: 8 a.m. – 5 p.m. local time, Monday through Friday
	Location: Most areas within the continental United States; additional one to two days for service in Hawaii and
	Alaska.
	Action: HP ships permanent replacement unit, via prepaid freight within three to five business days (for calls received
	before 2 p.m. PST). Customer returns the defective unit to HP within 15 business days of receiving replacement unit.
Post Warranty Service, One-Time	Products: LaserJet and Color LaserJet Printers; Multifunction Products
Replacement	Available: 8 a.m.–5 p.m. local time, Monday through Friday
	Location: Most areas within the continental United States; additional one to two days for service in Hawaii and
	Alaska.
	Action: Up to two years coverage or until a replacement unit is shipped; permanent replacement product shipped
	within three to five business days, (for calls received before 2 p.m. PST); freight prepaid customer returns defective
	unit to HP within 10 business days of receiving replacement.

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