Products:Designjet Printers
Available:8 a.m. – 5 p.m. CST,Monday through Friday
Location:Areas within the continental United States; additional day for servicein Hawaii and Alaska.
Action:HP Color Profiling Service provides customcolor profiles for selected third-party RIPs, and HP and non-HP
large-formatmedia to improve the color accuracy of your printer.
HPColor Profiling Service
Products:Designjet Printers
Available:9 a.m. – 6 p.m. EST,Monday through Friday
Location:Areas within the continental United States; additional day for servicein Hawaii and Alaska.
Action:HP Color expert professionals provide remote telephonesupport ser viceto help troubleshoot and provide
consultingexpertise to resolve issues with hardware,software applications, RIP's and workflow that can inhibit
qualitycolor output.
ColorExpert Service
Products:Business Inkjet, LaserJet, Color LaserJet and DesignjetPrinter; Scanjet Scanners; Multifunction Products
Available:6 a.m. – 6 p.m. MST,Monday through Friday
Location:Most areas within the continental United States.
Action:Priority Support Team of second-level agents and engineers who are speciallytrained to support IT
professionalsand multi-tiered, centralizedhelp desks are made available to you.
PostWarranty Service, Remote User
AssistanceSupport
Products:Color LaserJet and Designjet Printers; Multifunction Products
Available:8 a.m. – 5 p.m. local time, Monday throughFriday
Location:Sites within 100 miles of a primary HP Support Officelisted in the HP Support Office Guide.
Action:4-hour onsite service (for calls received by 1 p.m. local time)
PostWarranty Service, Same Day
Onsite,Standard Business Hours
Products:LaserJet, Color LaserJet and Designjet Printers; MultifunctionProducts
Available:8 a.m.–9 p.m. local time, Monday throughFriday
Location:Sites within 100 miles of a primary HP Support Officelisted in the HP Support Office Guide.
Action:4-hour onsite service (for calls received by 5 p.m.)
PostWarranty Service, Same Day
Onsite,Extended Business Hours
Products:Business Inkjet, LaserJet, Color LaserJet and DesignjetPrinters; Multifunction and Digital Sender Products
Available:HP standard business hours, Monday through Friday
Location:Sites within 100 miles of a primary HP Support Officelisted in the HP Support Office Guide.
Action:Next business day onsite
PostWarrantyService, Next Business
DayOnsite
Products:Scanjet Scanners
Available:8 a.m. – 5 p.m. local time, Monday throughFriday
Location:Sites within 100 miles of a primary HP Support Officelisted in the HP Support Office Guide.
Action:Next business day onsite exchange of your deviceby an HP Representative (for calls received by1 p.m.
localtime).
PostWarrantyService, Next Business
DayOnsite Exchange
Products:Scanjet Scanners
Available:8 a.m.–5 p.m. local time, Monday throughFriday
Location:Most areas within the continental United States; add one to two daysfor service in Hawaii and Alaska.
Action:Permanent replacement product shipped with next businessday delivery, freight prepaid (for calls received
before2 p.m. PST); customer returnsdefective unit to HP within 15 businessdays of receiving a replacement.
PostWarranty Service, Standard
Exchange
Products: Deskjet,Business Inkjet, LaserJet and Color LaserJet Printers;Scanjet Scanners; Multifunction Products
Available:8 a.m. – 5 p.m. local time, Monday throughFriday
Location:Most areas within the continental United States; additional one to two daysfor service in Hawaii and
Alaska.
Action:HP ships permanent replacement unit, via prepaidfreight within three to five businessdays (for calls received
before2 p.m. PST). Customer returnsthe defective unit to HP within 15 businessdays of receiving replacement unit.
PostWarranty Service, Next Day
Exchange
Products:LaserJet and Color LaserJet Printers; Multifunction Products
Available:8 a.m.–5 p.m. local time, Monday throughFriday
Location:Most areas within the continental United States; additional one to two daysfor service in Hawaii and
Alaska.
Action:Up to two years coverage or until a replacement unit is shipped; permanent replacementproduct shipped
withinthree to five business days, (forcalls received before 2 p.m. PST); freightprepaid customer returns defective
unitto HP within 10 business days of receivingreplacement.
PostWarranty Service, One-Time
Replacement
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HP Care Pack Services
HP Care Pack services overview (continued)