Troubleshooting (continued)
Symptom | Possible Cause | Corrective Action | |
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3. (Continued) | C. Valve. | Turn the valve knob to the ON position. Place the ON/ | |
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| OFF switch in the ON position. Take a reading with a | |
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| millivolt meter at the thermopile terminals. The millivolt | |
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| meter should read greater than 125mV. If the reading | |
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| is acceptable, and if the burner does not come on, re- | |
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| place the gas valve. | |
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| D. Plugged burner orifice. | Check the burner orifice for stoppage. Remove stop- | |
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| page. | |
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| E. Wall switch or wires. | Check the wall switch and wires for proper connec- | |
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| tions. Place the jumper wires across the terminals at | |
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| the wall switch. If the burner comes on, replace the | |
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| wall switch. If the wall switch is OK, place the jumper | |
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| wires across the wall switch wires at the gas valve. If | |
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| the burner comes on, the wires are faulty or connec- | |
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| tions are bad. | |
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4. Frequent pilot outage | A. Pilot flame may be too high or too low, or blow- | Clean thermocouple and adjust the pilot flame for | |
problem. | ing out (high pressure), causing pilot safety to | proper flame impingement. Follow lighting instructions | |
| drop out. | carefully. | |
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5. The pilot and main | A. No LP in tank. | Check the LP (propane) tank. Refill the fuel tank. | |
burner extinguish |
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B. Improper gas inlet pressure. | Natural gas should be | ||
while in operation. | |||
| 14 in. w.c. Verify pressure with manometer. | ||
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| C. Inner vent pipe leaking exhaust gases back | Check venting system for damage. Replace/repair im- | |
| into the system. | properly assembled pipe sections. | |
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| D. Glass installed improperly. | Check to ensure glass is installed properly. Replace | |
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| fixed glass panel assembly. | |
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| E. Thermopile or thermocouple. | Replace pilot if necessary. | |
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| F. Improper vent cap installation. | Check for proper installation and freedom from debris | |
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| or blockage. | |
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6. Glass soots. | A. Flame impingement. | Adjust the log set so that the flame does not exces- | |
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| sively impinge on it. Refer to log instructions. | |
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| B. Improper air shutter setting. | Refer to manual for shutter set points. Ensure that set | |
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| point is correct for appliance/gas type. If unit has ad- | |
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| justable shutter, it may be necessary to increase shut- | |
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| ter opening. | |
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| C. Debris around air shutter. | Inspect the opening at the base of the burner. NO MA- | |
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| TERIAL SHOULD BE PLACED IN THIS OPENING. | |
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7. Flame burns blue | A. Insufficient oxygen being supplied. | Ensure that the vent cap is installed properly and free | |
and lifts off burner. |
| of debris. Ensure that the vent system joints are tight | |
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| and have no leaks. | |
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| Ensure that no debris has been placed at the base of, | |
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| or in the area of the air holes in the center of the base | |
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| pan beneath the burner. | |
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| Ensure that the glass is tightened properly on the unit, | |
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| particularly on top corners. | |
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