Startup Help

Issue:

Can’t change the date/time or adjust the volume.

Solution:

AppLock is installed and may be running in User Mode on the MX7 Tecton. AppLock user mode restricts access to the control panels.

Issue:

Touch screen is not accepting stylus taps or needs recalibration.

Solution:

If the touch screen is not accepting stylus taps, press Ctrl+Esc (Blue+Alt) to force the Start Menu to appear. Use the arrow keys to move from program to program. Press Enter to open folders or start a program e.g., Registry panel Warmboot but- ton.

Issue:

The MX7 Tecton seems to lockup as soon as it is rebooted.

Solution:

There may be slight delays while the wireless clients connect to the network, authorization for voice-enabled applications complete, Wavelink Avalanche management of the MX7 Tecton startup completes, and Bluetooth relationships establish or re-establish. When the desktop appears or an application begins, the MX7 Tecton is ready for use.

Issue:

New MX7 Tecton main batteries don't last more than a few hours.

Solution:

New batteries must be fully charged prior to first use. Li-Ion batteries (like all batteries) gradually lose their capacity over time (in a linear fashion) and never just stop working. This is important to remember – the MX7 Tecton is always ‘on’ even when in the Suspend state and draws a small amount of battery power at all times.

Cold Storage Battery Life – minimum 2.5 hours while the unit is roaming, powered on with ambient temperature -10°C (14°F) or above, display backlight turned on, keypad LED backlight on, radio connected to Access Point, and scanner decoding bar codes. The Li-Ion main battery (MX7A381BATT, MX7393BATT, and MX7396BATTERY) has been designed specifically for the Cold Storage device. This 1250mAh battery has a blue label while the standard 2200mAh battery has a white (MX7A380BATT and MX7392BATT) label.

Issue:

Keep losing ActiveSync connection between my host computer and the MX7 Tecton.

Solution:

Disconnect the USB cable, wait 1-2 seconds and reconnect the cable. The MX7 Tecton will not enter Suspend as long as an ActiveSync session is running. The ActiveSync session prevents it from going into suspend.

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