Access your serial number and service ID, Contact HP | HP 1417

Get HP support

Chapter 10

c.The recommended paper is properly loaded in the paper tray.

2.Reset your HP All-in-One:

a.Turn off the HP All-in-One by pressing the On button.

b.Unplug the power cord from the back of the HP All-in-One.

c.Plug the power cord back into the HP All-in-One.

d.Turn on the HP All-in-One by pressing the On button.

3.For more information, go to www.hp.com/support.

This website offers technical support, drivers, supplies, and ordering information.

4.If you are still experiencing problems and need to speak with an HP Customer Support Representative, do the following:

a.Have the specific name of your HP All-in-One, as it appears on the control panel, available.

b.Print a self-test report. For information on printing a self-test report, see Print a self-test report.

c.Make a color copy to have available as a sample printout.

d.Be prepared to describe your problem in detail.

e.Have your serial number and service ID ready. For information on how to access your serial number and service ID, see Access your serial number and service ID.

5.Call HP Customer Support. Be near your HP All-in-One when you call.

Access your serial number and service ID

You can access the serial number and service ID for your HP All-in-One by printing a self-test report.

Note If you cannot turn on your HP All-in-One, you can view the serial number by looking at the sticker on the bottom of the device. The serial number is the 10-character code in the upper left corner of the sticker.

Cancel	Start Copy Color

To print a self-test report

1.Press and hold Cancel on the control panel.

2.While holding Cancel, press Start Copy Color.

The self-test report prints, containing the serial number and service ID.

Contact HP

Support for the following countries/regions is available at www.hp.com/support: Austria, Belgium, Central America & The Caribbean, Denmark, Spain, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Finland, Sweden, Switzerland, and the United Kingdom.

44	HP PSC 1400 All-in-One series

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HP 1417, 1410xi manual Access your serial number and service ID, Contact HP, To print a self-test report

Contents

HP PSC 1400 All-in-One series Safety information Legal Information User Guide Page Contents HP PSC 1400 All-in-One series HP All-in-One overview HP All-in-One at a glance Control panel overview Status light overview Description Setup Guide Use the HP Image Zone to do more with your HP All-in- OneFind more information Connection information HP Image Zone HelpReadme Click the Share my printers with other computers box Load originals and load paper Load an originalChoose papers for printing and copying Load paper Avoid these papers in your HP All-in-OneAddition, do not Copy to these papers Load 10 x 15 cm 4 x 6 inch photo paper Load envelopes, postcards, and Hagaki Avoid paper jams PaperTips Load originals and load paper Use the copy features Paper type Control panel settingSet the copy paper type Press Start Copy Black or Start Copy Color Paper type Control panel setting Glossy Hagaki Photo Increase copy speed or qualityMake multiple copies Make a borderless copy of a photo Resize an original to fit onto letter or A4 paperPress Start Copy Color Stop copying Print from your computer Print from a software applicationTo print from the software application Windows To print from the software application Mac Make the HP All-in-One the default printer Stop a print job Use the scan features Scan from the control panel Adjust the preview image Stop scanning Send images using your computer Use HP Instant ShareOverview Get started Send images using the HP Image Zone software Windows Click the HP Instant Share tab Use HP Instant Share Use HP Instant Share Order supplies Order other suppliesPrint cartridges HP reorder number Country/Region Number for ordering Clean the HP All-in-One Maintain your HP All-in-OneCheck the estimated ink levels To check the ink levels from the HP Solution Center Windows Print a self-test reportWork with print cartridges Replace the print cartridges Environment/recycle/inkjet.html Align the print cartridges Clean the print cartridges Clean the print cartridge contacts or around the ink nozzles Chapter Troubleshooting information Setup troubleshootingBefore you call HP Support View the Readme file Hardware setup troubleshooting My HP All-in-One does not turn onMy USB cable is not connected Troubleshooting information HP All-in-One does not print Software installation troubleshooting Received a message that an unknown error has occurred Red X appears on the USB connect promptDigital Imaging Monitor does not appear in the system tray Uninstall and reinstall the software To uninstall from a Windows computer, preferred methodTo uninstall from a Windows computer alternate method Launch Reinstall Operational troubleshooting Paper troubleshootingPrint cartridge troubleshooting Device update Device update WindowsDevice update Mac Warranty upgrades Return your HP All-in-One for serviceGet HP support HP customer support Access your serial number and service ID Contact HPTo print a self-test report + 27 11 Hewlett-Packard Limited Warranty Statement HP product Duration of limited warranty Chapter Paper specifications Technical informationSystem requirements Paper-tray capacities Print specifications Print margin specificationsType Top leading edge Copy specifications Scan specificationsMode Resolution dpi Mode Speed ppm Print resolution dpi Physical specifications Power specificationsEnvironmental specifications Protecting the environment Ozone production Material safety data sheets Paper usePlastics Recycling program Regulatory notices Regulatory model identification numberFCC statement Technical information Technical information Symbols/Numerics CancelIndex Order Declaration of conformity European Economic Area Declaration of conformity Q7286-90158