Chapter 9
Troubleshooting information
●Check the print queue (under Start, Settings, then Printers and Faxes) to verify that the printer does not have an error document or is not offline or paused. Refer to Windows Help and Support for more information.
●Check the USB cable. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced.
●Check other printers or scanners. You might need to disconnect older products from your computer.
●If necessary, remove and then install the HP Image Zone software again. For more information on uninstalling the software, see Uninstall and reinstall the software.
For more information on setting up your HP
I have an error light or message about a paper jam or a blocked carriage
Cause If the error lights indicate a paper jam or carriage stall, there might be some packing material inside the HP
Solution Lower the
Software installation troubleshooting
If you encounter a software problem during installation, see the topics below for a possible solution. If you encounter a hardware problem during installation, see Hardware setup troubleshooting.
During a normal installation of the HP
●The HP
●The software installs
●Files are copied to your hard drive
●You are requested to plug in the HP
●A green OK and check mark appear on an installation wizard screen
●You are requested to restart your computer
●The registration process runs
If any of these things did not occur, there might be a problem with the installation. To check the installation on a Windows computer, verify the following:
●Start the HP Solution Center and check to make sure the following icons appear: Scan Picture, Scan Document, and HP Image Zone. If the icons do not appear immediately,
38 | HP PSC 1400 |
