Troubleshooting information

Chapter 13

Paper has jammed the HP All-in-One

Solution

1.Press in the tab on the left side of the rear clean-out door to release the door. Remove the door by pulling it away from the HP All-in-One.

Caution Trying to clear a paper jam from the front of the HP All-in- One can damage the print mechanism. Always access and clear paper jams through the rear clean-out door.

2.Gently pull the paper out of the rollers.

Warning If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur.

3.Replace the rear clean-out door. Gently push the door forward until it snaps into place.

4.Press OK to continue the current job.

Print cartridge troubleshooting

If you are experiencing problems with printing, you might have a problem with one of the print cartridges. Try the following:

1.Remove the print cartridge on the right side to make sure the plastic tape has been removed. If it is still covering the ink nozzles, gently remove the plastic tape by using the pink pull tab. Do not touch the ink nozzles or the copper-colored contacts.

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HP PSC 1600 All-in-One series