14 Get HP support

Hewlett-Packard provides Internet and phone support for your HP All-in-One.

This chapter provides information on how to get support from the Internet, contact HP customer support, access your serial number and service ID, call in North America during warranty, call HP Japan customer support, call HP Korea customer support, call elsewhere in the world, call Australia post-warranty, and prepare your HP All-in-One for shipment.

If you are unable to find the answer you need in the printed or onscreen documentation supplied with your product, you can contact one of the HP support services listed in the following pages. Some support services are available only in the U.S. and Canada, while others are available in many countries/regions worldwide. If a support service number is not listed for your country/ region, contact your nearest authorized HP dealer for help.

Get support and other information from the Internet

If you have Internet access, you can get help from www.hp.com/support. This website offers technical support, drivers, supplies, and ordering information.

Warranty support

To obtain HP repair service, you must first contact an HP service office or an HP Customer Support Center for basic troubleshooting. See HP customer support for steps to take before calling Customer Support.

Note This information does not apply to customers in Japan. For information on service options in Japan, see HP Quick Exchange Service (Japan).

Warranty upgrades

Depending on your country/region, HP might offer, for an additional fee, a warranty upgrade option that extends or enhances your standard product warranty. Available options might include priority phone support, return service, or next business day exchange. Typically, service coverage begins on product purchase date and must be purchased within a limited time of product purchase.

For more information:

●In the U.S., dial 1-866-234-1377 to speak to an HP advisor.

●Outside the U.S., please call your local HP Customer Support office. See Call elsewhere in the world for a list of international Customer Support numbers.

●Go to the HP website: www.hp.com/support

If prompted, choose your country/region, and then find warranty information.

Returning your HP All-in-One for service

Before returning your HP All-in-One for service, you must call HP Customer Support. See HP customer support for steps to take before calling Customer Support.

Note This information does not apply to customers in Japan. For information on service options in Japan, see HP Quick Exchange Service (Japan).

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