Get HP support
Appendix 14
HP customer support
Software programs from other companies might be included with your HP
If you need to contact HP Customer Support, do the following before you call.
1.Make sure that:
a.Your HP
b.The specified print cartridges are installed correctly.
c.The recommended paper is properly loaded in the paper tray.
2.Reset your HP
a.Turn off the HP
b.Unplug the power cord from the back of the HP
c.Plug the power cord back into the HP
d.Turn on the HP
3.For more information, go to www.hp.com/support.
This website offers technical support, drivers, supplies, and ordering information.
4.If you are still experiencing problems and need to speak with an HP Customer Support Representative, do the following:
a.Have the specific name of your HP
b.Print a
c.Make a color copy to have available as a sample printout.
d.Be prepared to describe your problem in detail.
e.Have your serial number and service ID ready. For information on how to access your serial number and service ID, see Access your serial number and service ID.
5.Call HP Customer Support. Be near your HP
Access your serial number and service ID
You can access important information by using the Information Menu of your HP
Note If your HP
To access your serial number and service ID
1.Press and hold OK. While holding OK, press Copy Menu. This displays the Information Menu.
2.Press until Model Number appears, and then press OK.
This displays the service ID. Write down the complete service ID.
3.Press Cancel, and then press until Serial Number appears.
4.Press OK.
This displays the serial number. Write down the complete serial number.
5.Press Cancel to exit the Information Menu.
Call in North America during warranty
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108 | HP PSC 1600 |