Reinsert the print cartridges and verify that they are fully inserted and locked in place, and then try the alignment again. For more information, see Align the print cartridges.
Cause The contacts on the print cartridge are not touching the contacts in the print carriage.
Solution Remove and then reinsert the print cartridges. Verify that they are fully inserted and locked in place, and then try the alignment again. For more information, see Align the print cartridges.
Cause You are not using HP print cartridges or you are using print cartridges that have been refilled.
Solution The alignment process might fail if you are not using HP print cartridges. It might also fail if you are using refilled print cartridges. Replace the print cartridges with genuine HP print cartridges that have not been refilled, and then try the alignment again. For more information on replacing the print cartridges, see Replace the print cartridges. For more information on aligning the print cartridges, see Align the print cartridges.
Cause The print cartridge or sensor is defective.
Solution Contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
The HP
Solution If your HP
●Look at the control panel display on the HP
●Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length.
information Troubleshooting
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