Recommended action
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
Do not open the scanner lid until the initialization process is complete.
If a surge protector is being used, remove it. Connect the product directly into the wall socket. Use the power switch to turn the product on.
If the error persists, contact HP. See www.hp.com/go/LJColorMFPM375 or www.hp.com/go/ LJColorMFPM475 or the support flyer that came in the product box.
Scanner reserved for PC scan
Description
A computer is using the product to create a scan.
Recommended action
Wait until the computer scan has finished, or cancel the scan from the computer software, or touch the Cancel 
button.
Scanning error Cannot connect
Description
The product cannot transmit scan information to a computer.
Recommended action
Verify that the connection cable is not loose or damaged. Replace the cable if necessary, and try the scan again.
Settings cleared
Description
The product has cleared job settings.
Recommended action
Unexpected size in tray # Load <size> Press [OK]
Description
The product has detected paper in the tray that does not match the configuration for the tray.
Recommended action
Load the correct paper into the tray, or configure the tray for the size that you have loaded.
ENWW | Troubleshooting tools 173 |