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Get user information: Name Telephone number Unit serial number Repair history
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Eliminate all |
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| Isolate damage. | ||||||
obvious physical |
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| Refer to repair | ||
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problems? |
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| process | ||
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| No |
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| See Power | |||||
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OB unit's power |
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light comes on? |
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| flowchart | |||
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| Yes |
| No |
| See Boot- | |||
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Single beep |
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during |
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| flowchart | |||
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| Yes |
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See | No |
| See Display | ||||||
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something in |
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display? |
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See DOS or | No |
| See Hard | ||||||
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| Disk | |||
Windows? |
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| flowchart | |||
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| Yes | No |
| See | ||||
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Memory OK? (No |
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| Memory | |||
memory errors) |
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| flowchart | |||
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| Yes | No |
| See Hard | ||||
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Hard disk |
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operates OK? |
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| flowchart | |||
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| Yes |
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| No |
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Unit has at least 1- |
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| See Power | |||||
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1/2 hours battery |
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| Management | ||
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life? |
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| flowchart | ||
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| Yes |
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| No |
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| See Mouse | ||||||
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works correctly? |
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| flowchart | ||
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| Yes |
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| No |
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External floppy |
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| See Floppy | |||||
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drive operates |
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| Drive | ||
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correctly? |
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| flowchart | ||
Yes
A
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