|
|
| C |
|
|
|
|
|
|
|
| Clean boot: |
| Yes |
| Can you put | No |
|
|
|
|
| suspect mouse in | |||
|
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|
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|
| ||
|
|
| Ctrl Alt Del, |
|
|
| known good OB? |
|
|
|
| press F5 when |
|
|
|
| |
|
|
| starting |
|
|
|
|
|
|
|
| Run OB |
| Yes |
| Suspect mouse | No |
|
|
| diagnostic |
|
| works in known | ||
|
|
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|
|
|
| ||
|
|
| program |
|
|
| good OB? |
|
|
| Yes | Does mouse | No |
| Put known good |
| |
|
|
|
| OB mouse in |
| |||
|
|
| pass all tests? |
|
| suspect base |
| |
|
|
|
|
|
|
| unit |
|
| Boot normally to | Remove mouse |
|
|
| |||
| Windows |
|
|
|
| |||
|
| from OB base |
|
|
|
| ||
|
|
|
|
|
|
| ||
|
|
| unit, examine | Yes |
| Known good | No | |
|
|
| mouse, and |
|
| mouse works? |
| |
|
|
|
| reinsert |
|
|
|
|
Yes | OB mouse | No |
|
|
|
|
|
|
operates |
|
|
|
|
|
| ||
|
|
|
|
|
| Suspect bad | ||
| correctly? |
|
| Run OB |
|
| ||
|
|
|
|
|
| mouse. | ||
|
|
|
| diagnostic |
|
| ||
|
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|
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|
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| |
|
|
|
| program |
|
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|
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|
|
| Replace mouse. | |
|
| Done: Suspect |
|
|
|
| Have customer | |
|
|
|
|
|
| call back if | ||
|
| software problem | Does mouse |
|
| problem not | ||
|
|
|
|
| solved. | |||
|
|
| Yes pass all tests? | No |
| |||
|
|
|
|
|
| |||
| Done |
|
|
|
|
|
|
|
|
|
|
|
| Done: Suspect bad |
| ||
|
|
|
|
| OB base unit | Done | ||
|
|
|
|
|
|
| ||
31