Hard Disk Problems (continued)

C

Remove disk from

drive A:

Boot from drive C:

Yes

DOS and Windows

No

 

 

 

boot OK?

 

 

 

 

 

 

Give customer general data

 

Done

 

 

recovery hints

 

 

 

 

 

 

 

Yes

Is

No

 

 

customer willing

 

 

 

to reformat hard

 

 

 

 

disk?

 

Boot from drive A:

Done: Customer must

purchase another hard disk

Back up hard disk to A:

Reformat hard disk

Reload image

Done

22