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HP 5740, 5742, 5745 Fix problems with page not printing (unable to print), Read general instructions in the Help for unable to print issues, NOTE:, NOTE:, Start, Start, Windows

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Printing issues

What do you want to do?

Fix problems with page not printing (unable to print)

HP Print and Scan Doctor	The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue
	automatically.

Troubleshoot problems with print	Use an HP online troubleshooting wizard
jobs not printing.	Get step-by-step instructions if the printer is not responding or printing.

NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages.

Read general instructions in the Help for unable to print issues

Resolve print issues

NOTE: Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try the following in order:

1.Check for error messages from the printer display and resolve them by following the onscreen instructions.

2.If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable. If your computer is connected to the printer with a wireless connection, confirm that the connection is working.

3.Verify that the printer is not paused or offline.

To verify that the printer is not paused or offline

a.Depending on your operating system, do one of the following:

●Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers.

●Windows 7: From the Windows Start menu, click Devices and Printers.

●Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

●Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes.

b.Either double-click the icon for your printer or right-click the icon for your printer and select See what’s printing to open the print queue.

c.On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline.

d.If you made any changes, try to print again.

100 Chapter 9 Solve a problem

ENWW

Contents

Page Page Table of contents Page Page Page 1How do I 2Get started Front view Back view Overview of buttons and lights Control panel display icons Page Recommended papers for printing ●HP Photo Value Packs Business documents ●HP Premium Presentation Paper 120g Matte ●HP Brochure Paper 180g Glossy or HP Professional Paper 180 Glossy ●HP Brochure Paper 180g Matte or HP Professional Paper 180 Matt Order HP paper supplies Tips for selecting and using paper To load small-sizepaper To load full-sizepaper To load legal paper To load envelopes Page To load original on the scanner glass To load an original in the document feeder Windows All Apps Windows Vista Windows XP Start 2.Touch Preferences Sleep Mode 4.Touch After 5 minutes or After 10 minutes, or After 15 minutes Visual Mobility Support 3Print To print photos from a memory device Continue Edit Print Settings) to use such features as Red Eye Removal or Photo Fix To print a photo from the computer (OS X) File Show Details Orientation Paper Type/Quality To print a document To print documents (OS X) Settings To print on both sides of the page Flip on Long Edge Flip on Short Edge Print on Both Sides Paper/Output Page Page To print in maximum dpi mode Printer Features Yes Print in Max DPI To print using maximum dpi (OS X) Tips for printing from a computer Tips for ink and paper Ink Printer settings tips Advanced Options HP Officejet 5740 series Grayscale Notes 4Use Web Services ePrint HP Printables To set up Web Services using the printer control panel 2.Touch Web Services Setup Accept Auto Update To set up Web Services using the embedded web server Page To ePrint a document from anywhere Page Page Page Page Tips for printing apps and using HP ePrint 5Copy and scan Make a 1-sidedcopy 2–Sided 1:2 1:1 Back Scan to a computer Scan to a memory device Scan to Email Set up Scan to Email Use Scan to Email Change account settings Scan using Webscan To scan using Webscan Start Scan Page 6Fax Send a standard fax Send a standard fax from the computer Send a fax from a phone Send a fax using monitor dialing Send a fax from memory Send a fax to multiple recipients Send a fax in Error Correction Mode Page Receive a fax manually Set up backup fax Reprint received faxes from memory Forward faxes to another number Set automatic reduction for incoming faxes Block unwanted fax numbers Receive faxes using HP Digital Fax HP Digital Fax requirements Activate HP Digital Fax Modify HP Digital Fax settings Set up and change phone book contacts Set up and change group phone book contacts Delete phone book contacts Print a list of phone book contacts Configure the fax header Set the answer mode (Auto answer) Set the number of rings before answering Change the answer ring pattern for distinctive ring Set the dial type Set the redial options Set the fax speed Set the fax sound volume Page Page Print fax confirmation reports Print fax error reports Print and view the fax log Clear the fax log Print the details of the last fax transaction Print a Caller ID Report View the Call History Page 7Work with cartridges To check the estimated ink levels from the printer control panel To check the ink levels from the printer software (Windows) Estimated Ink Levels To check the ink levels from HP Utility 3.Click Supplies Status To replace the cartridges Page Locate the cartridge number on the printer Locate the cartridge number in the printer software Shop Shop For Supplies Online To find the print cartridge reorder numbers Exit single-cartridgemode Page To disable the usage information function Automatically Send Anonymous Data Store Anonymous Usage Information Page 8Connect Your Printer Before you begin Set up the printer on your wireless network Change the connection type Test the wireless connection Turn on or off the wireless capability of the printer Connect wirelessly to the printer without a router Guidelines for using Wi-FiDirect To print from a wireless-capablemobile device To print from a wireless-capablecomputer (Windows) b.Click Printer Setup & Software, and then select Connect a new printer To print from a wireless-capablecomputer (OS X) a.Open System Preferences CAUTION: To print the network configuration page 2.Touch Reports and then touch Network Configuration Report To set the link speed Automatic ●Default Gateway ●DNS Address Toolbox (Windows) HP Utility (OS X) Open the embedded Web server About cookies Wireless Off Not Connected Wireless Setup Wizard 9Solve a problem Clear a paper jam Read general instructions in the Help for clearing paper jams Page To clear a paper jam in the document feeder Clear a print carriage jam Read general instructions in the Help for clearing a print carriage jams Learn how to avoid paper jams Solve paper-feedproblems To clean cartridge contacts Page Fix problems with page not printing (unable to print) Read general instructions in the Help for unable to print issues Page System and Maintenance Print Spooler service My Computer ii.Click Manage, and then click Services and Applications Restart Fix print quality issues Read general instructions in the Help for resolving print quality issues Page To clean the cartridges from the printer display Clean Printhead All HP Contacts To align print cartridges from the software Align Fix ink smears on printouts Page Page Run the fax test What to do if the fax test failed The "Fax Hardware Test" failed Fax Setup Wizard HP Utility Fax Hardware Test The "Fax Connected to Active Telephone Wall Jack" test failed The "Phone Cord Connected to Correct Port on Fax" test failed Plug the phone cord into the correct port The "Using Correct Type of Phone Cord with Fax" test failed The "Dial Tone Detection" test failed Dial Tone Detection Test Dial Tone Detection The "Fax Line Condition" test failed Fax Line Condition Test Troubleshoot fax problems Read general instructions in the Help for specific fax problems The display always shows Phone Off Hook The printer is having problems sending and receiving faxes Page The printer cannot receive faxes, but can send faxes The printer cannot send faxes, but can receive faxes Fax tones are recorded on my answering machine The computer cannot receive faxes (HP Digital Fax) Fix wireless connection Find network settings for wireless connection Fix Wi-FiDirect connection Convert USB connection to wireless Fix Ethernet connection To extract the automatic output tray extender manually The printer shuts down unexpectedly Printhead alignment fails Resolve printer failure Register printer Support process HP support by phone Phone support period Placing a call Additional warranty options ATechnical information Page System requirements Environmental specifications Print specifications Scan specifications Copy specifications Cartridge yield Print resolution Eco-Tips Paper use Plastics Material safety data sheets HP inkjet supplies recycling program Power consumption Disposal of waste equipment by users Battery disposal in the Taiwan Battery notice for Brazil California Perchlorate Material Notice EPEAT Toxic and hazardous substance table (China) Restriction of hazardous substance (Ukraine) Restriction of hazardous substance (India) Regulatory model identification number FCC statement Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Notice to users of the U.S. telephone network: FCC requirements Notice to users of the Canadian telephone network Notice to users in the European Economic Area Notice to users of the German telephone network Australia wired fax statement GS Statement (Germany) European Union Regulatory Notice Products with external AC Adapters European telephone network declaration (Modem/Fax) Declaration of conformity Regulatory information for wireless products Exposure to radio frequency radiation Notice to users in Brazil Notice to users in Canada Notice to users in Taiwan Notice to users in Mexico Wireless notice to users in Japan BAdditional fax setup Page Select the correct fax setup for your home or office Page Case A: Separate fax line (no voice calls received) Case B: Set up the printer with DSL Case C: Set up the printer with a PBX phone system or an ISDN line Case D: Fax with a distinctive ring service on the same line Case E: Shared voice/fax line Case F: Shared voice/fax line with voice mail Case G: Fax line shared with computer modem (no voice calls received) Set up the printer with a computer dial-upmodem Set up the printer with a computer DSL/ADSL modem Case H: Shared voice/fax line with computer modem Shared voice/fax with computer dial-upmodem Shared voice/fax with computer DSL/ADSL modem B-10 Case I: Shared voice/fax line with answering machine Case J: Shared voice/fax line with computer modem and answering machine Shared voice/fax line with computer dial-upmodem and answering machine B-12 B-13 Page Shared voice/fax line with computer DSL/ADSL modem and answering machine Case K: Shared voice/fax line with computer dial-upmodem and voice mail B-15 B-16 Page Page 4.Touch Fax Setup Run Fax Test CErrors (Windows) Page Page Solution 1: Turn the printer off and on Solution 2: Install the ink cartridges correctly Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Index