![](/images/backgrounds/292291/hp-officejet-5740-e-all-in-one-printer-users-manual-140398126x1.png)
Network and connection issues
What do you want to do?
Fix wireless connection
Choose one of the following troubleshooting options.
The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue | |
| automatically. |
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Use an HP online | ● Troubleshoot your wireless problem, whether your printer has never been connected or |
troubleshooting wizard | it was connected and is no longer working. |
| ● Troubleshoot a firewall or antivirus issue, if you suspect that it is preventing your |
| computer from connecting to the printer. |
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NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be
available in all languages.
Check the network configuration or print the wireless test report to assist in diagnosing network connection issues.
1.From the Home screen, touch (Wireless) and then touch
(Settings).
2.Touch Print Reports. and then touch Display Network Configuration or Print Wireless Test Report.
Find network settings for wireless connection
Choose one of the following troubleshooting options.
The HP Print and Scan Doctor is a utility that can tell you the network name | |
| (SSID) and password (network key). |
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Learn how to find your network name (SSID) and wireless password. | |
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NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be
available in all languages.
Fix Wi-Fi Direct connection
Use an HP online troubleshooting wizard Troubleshoot your
NOTE: The HP online troubleshooting wizards may not be available in all languages.
1.Check the printer to confirm that
120 Chapter 9 Solve a problem | ENWW |