HP 6310xi manual HP All-in-One cannot receive faxes, but can send faxes

Troubleshooting

Chapter 11

1 Telephone wall jack

2Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port

3 Telephone

●If you are sending a fax manually from your phone that is connected directly to the HP All-in-One, you must use the keypad on the telephone to send the fax. You cannot use the keypad on the control panel of the HP All-in-One.

Note If using a serial-type phone system, please connect your phone directly on top of the HP All-in-One cable which has a wall plug attached to it.

The HP All-in-One cannot receive faxes, but can send faxes

Solution

●If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature on the HP All-in-One is set to All Rings. For information, see Change the answer ring pattern for distinctive ringing.

●If Auto Answer is set to Off, you will need to receive faxes manually; otherwise, the HP All-in-One will not receive the fax. For information on receiving faxes manually, see Receive a fax manually.

●If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes manually, not automatically. This means that you must be available to respond in person to incoming fax calls. For information on setting up the HP All-in-One when you have a voice mail service, see Fax setup. For information on receiving faxes manually, see Receive a fax manually.

●If you have a computer dial-up modem on the same phone line with the HP All-in-One, check to make sure that the software that came with your modem is not set to receive faxes automatically. Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents the HP All-in-One from receiving fax calls.

124 HP Officejet 6300 All-in-One series