●If you have an answering machine on the same phone line with the HP All-in- One, you might have one of the following problems:

–Your answering machine might not be set up properly with the HP All-in- One.

–Your outgoing message might be too long or too loud to allow the HP All- in-One to detect fax tones, and the sending fax machine might disconnect.

–Your answering machine might not have enough quiet time after your outgoing message to allow the HP All-in-One to detect fax tones. This problem is most common with digital answering machines.

The following actions might help solve these problems:

–When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the HP All- in-One as described in Fax setup.

–Make sure the HP All-in-One is set to receive faxes automatically. For information on setting up the HP All-in-One to receive faxes automatically, see Set the answer mode.

–Make sure the Rings to Answer setting is set to a greater number of rings than the answering machine. For more information, see Set the number of rings before answering.

–Disconnect the answering machine and then try receiving a fax. If faxing is successful without the answering machine, the answering machine might be causing the problem.

–Reconnect the answering machine and record your outgoing message again. Record a message that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording your message. Leave at least 5 seconds of silence at the end of the voice message. There should be no background noise when recording this silent time. Try to receive a fax again.

Note Some digital answering machines might not retain the recorded silence at the end of your outgoing message. Play back your outgoing message to check.

●If the HP All-in-One shares the same phone line with other types of phone equipment, such as an answering machine, a computer dial-up modem, or a multi-port switch box, the fax signal level might be reduced. The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone. A reduced fax signal can cause problems during fax reception.

To find out if other equipment is causing a problem, disconnect everything except the HP All-in-One from the phone line, and then try to receive a fax. If you can receive faxes successfully without the other equipment, one or more pieces of the other equipment is causing problems; try adding them back one at a time and receiving a fax each time, until you identify which equipment is causing the problem.

●If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the

Troubleshooting

User Guide

125