●Any paper loaded in the input tray

●Remove any originals you might have loaded in the HP All-in-One

●Remove the print cartridges before shipment

●Remove the control panel faceplate

Remove the print cartridges before shipment

Before you return the HP All-in-One, make sure you remove your print cartridges.

Note This information does not apply to customers in Japan. For information on service options in Japan, see HP Quick Exchange Service (Japan).

To remove print cartridges before shipment

1.Turn on the HP All-in-One and wait until the print carriage is idle and silent. If the HP All-in- One will not turn on, skip this step and go to step 2.

2.Open the print cartridge door.

3.Remove the print cartridges from their slots.

Note If the HP All-in-One does not turn on, you can unplug the power cord and then manually slide the print carriage to the far right side to remove the print cartridges.

4.Place the print cartridges in an airtight plastic container so they will not dry out, and put them aside. Do not send them with the HP All-in-One unless the HP customer support call agent instructs you to.

5.Close the print cartridge door and wait a few minutes for the print carriage to move back to its home position (on the left side).

Note Make sure the scanner is idle and has returned to its parked position before turning off the HP All-in-One.

6.Press the On button to turn off the HP All-in-One.

Remove the control panel faceplate

Complete the following steps once you have removed the print cartridges.

Note This information does not apply to customers in Japan. For information on service options in Japan, see HP Quick Exchange Service (Japan).

Caution 1 The HP All-in-One must be unplugged before following these steps.

Caution 2 The replacement HP All-in-One will not be shipped with a power cord. Store the power cord in a safe place until the replacement HP All-in-One arrives.

To remove the control panel faceplate

1.Press the On button to turn off the HP All-in-One.

2.Unplug the power cord, and then disconnect it from the HP All-in-One. Do not return the power cord with the HP All-in-One.

3.Remove the control panel faceplate as follows:

a.Place your hands on each side of the control panel faceplate.

b.Use your fingertips to pry the control panel faceplate off.

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