Troubleshooting information | HP 6310xi manual

	Print a self-test report	94
	Work with print cartridges	95
11	Troubleshooting information	103
	View the Readme file	103
	Setup troubleshooting	104
	Operational troubleshooting	127
12	Order supplies	133
	Order paper, or other media	133
	Order print cartridges	133
	Order accessories	134
	Order other supplies	134
13 HP warranty and support		137
	Warranty	137
	Get support and other information from the Internet	139
	Before you call HP customer support	139
	Access your serial number and service ID	139
	Call in North America during warranty	140
	Call elsewhere in the world	140
	HP Quick Exchange Service (Japan)	142
	Call HP Korea customer support	142
	Prepare the HP All-in-One for shipment	142
	Pack the HP All-in-One	144
14	Technical information	147
	System requirements	147
	Paper specifications	147
	Print specifications	148
	Copy specifications	149
	Memory card specifications	149
	Fax specifications	150
	Scan specifications	150
	Physical specifications	150
	Power specifications	150
	Environmental specifications	151
	Memory specifications	151
	Environmental product stewardship program	151
	Regulatory notices	152
	Declaration of conformity (European Economic Area)	156
	HP Officejet 6300 All-in-One series declaration of conformity	157
Index		159

2	HP Officejet 6300 All-in-One series

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HP 6310xi manual Troubleshooting information

Contents

HP Officejet 6300 All-in-One series User Guide Safety information Contents Troubleshooting information Label Description HP All-in-One overviewHP All-in-One at a glance Label Name and Description Control panel features Label Name and Description Feature Setup MenuMenu overview Help Menu Scan To menu Fax MenuCopy Menu Photo Menu Text and symbolsProof Sheet Menu Memory Device Available symbols for dialing fax numbers Enter text using the keypad on the control panelTo enter a space, pause, or symbol To erase a letter, number, or symbol Use the software Available Description symbolsAvailable when entering To open the HP Photosmart Mac Software on a Mac To open the HP Photosmart Software on a Windows computer Overview HP Photosmart Software Help Windows Find more informationSources of information Use the onscreen Help To access onscreen help from the control panelHP Photosmart Mac Help Mac Onscreen help from your device Use the Help on a Windows computer Contents Search Index Help toolbar Display area Use the Help on a Mac To access the HP Photosmart Mac Help Contents pane Back / Forward Home Search area One Finish setting up the HP All-inSet your preferences Set your language and country/region To adjust the volume from the control panel Adjust the volumeConnection information To set the date and time Connect using Ethernet Connect using a USB cableSupported software Setup instructions Features Supported connection types To find out the device address of the HP All-in-One To connect the HP bt450 to the HP All-in-One To set the HP All-in-One to require passkey authentication Set Bluetooth security for the HP All-in-OneUse a passkey to authenticate Bluetooth devices Use a Bluetooth connection to print from your computer To install and print using the Widcomm stack To install and print using the Microsoft stack To enable printer sharing on a Windows computer To install and print using BluetoothUse printer sharing Click View devices in range To enable printer sharing on a Mac Wired network setupConnect to a network If you want to To connect the HP All-in-One to the network What you need for a wired networkConnect the HP All-in-One to the network To install the Windows HP All-in-One software Install the software for a network connection To install the Mac HP All-in-One software Connect to additional computers on a network Fax setupTo change a USB connection to a wired Ethernet connection Countries/regions with a parallel-type phone system Set up the HP All-in-One for faxing Choose the correct fax setup for your home or office Select your fax setup case Case H Shared voice/fax Recommended fax setup for parallel-type phone systems Other equipment/ services sharing your fax lineRecommended fax setup for serial-type phone systems Case a Separate fax line no voice calls received Back view of the HP All-in-One To set up the HP All-in-One with a separate fax lineCase B Set up the HP All-in-One with DSL To set up the HP All-in-One with DSL To set up the HP All-in-One with a distinctive ring service Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the HP All-in-One with a shared voice/fax line Case F Shared voice/fax line with voice mail To set up the HP All-in-One with voice mail To set up the HP All-in-One with a computer dial-up modem Example of a parallel splitter Case H Shared voice/fax line with computer dial-up modem Back view of the HP All-in-One Case I Shared voice/fax line with answering machine Finish setup Example of a parallel splitter Finish setup Example of a parallel splitter Back view of the HP All-in-One Set the answer mode Change settings on the HP All-in-One to receive faxesTo set the answer mode Set the number of rings before answering Change the answer ring pattern for distinctive ringing Test your fax setupTo test your fax setup from the control panel Set the fax header To set a default fax header from the control panel Load originals Load originals and load paperLoad an original in the automatic document feeder To load an original in the document feeder tray To load an original on the glass Load an original on the glass Recommended papers for printing and copying Choose papers for printing and copyingPapers to avoid Papers to avoid for all print and copy jobs Load paper Additional papers to avoid when copyingLoad full-size paper To load full-size paper Load originals and load paper Load 10 x 15 cm 4 x 6 inch photo paper Load envelopes Load index cardsTo load index cards in the input tray To load envelopes HP Iron-On Transfers for printing only Load other types of paper HP Inkjet labels for printing only Avoid paper jams Load originals and load paper Print from a software application Print from your computerTo print from a software application Windows To print from a software application Mac Stop a print job Change the print settingsWindows users Mac users To stop a print job from the HP All-in-One Print Send a fax Use the fax featuresSend a basic fax To send a basic fax from the control panel To send a fax manually from a phone Send a fax manually from a phonePress Start Fax Black Press Start Fax Black or Start Fax Color Send a fax using monitor dialingTo send a fax using monitor dialing from the control panel Receive a fax manually Receive a fax To receive a fax manually Set up backup fax reception Reprint received faxes from memory To set backup fax reception from the control panelOff To reprint faxes in memory from the control panel Print reports To enable fax confirmation from the control panelPrint fax confirmation reports To delete all the faxes in memory from the control panel Stop faxing Print fax error reportsSend Receive Change the copy settings Use the copy featuresMake a copy Number of Copies Copy Paper Size To save the current settings as defaults for future jobs Paper Type Lighter / Darker Enhancements Set New DefaultsMake a 10 x 15 cm 4 x 6 inch borderless copy of a photo To make a borderless copy of a photo from the control panel To stop copying Stop copying Copy Scan an image Use the scan features To scan to a computer Stop scanningPress OK to select Select Computer To stop scanning Insert a memory card Use the photo and video features Connect a storage device Connect a digital cameraTo insert a memory card To print photos from a camera with PictBridge To select individual photos and videos Select photos and videos for printing Print selected photos and videos Print photos using a proof sheetTo deselect photos and videos To print selected photos and videos All Custom To print a proof sheet To scan a completed proof sheet To complete a proof sheet Clean the glass Clean the HP All-in-OneTo clean the glass Maintain the HP All-in-One Maintain the HP All-in-One To clean the lid backing Clean the lid backing To print a self-test report Clean the exteriorPrint a self-test report Replace the print cartridges Work with print cartridgesHandle the print cartridges To replace the print cartridges Maintain the HP All-in-One Align the print cartridges To align the cartridges from the control panel at any time Clean the print cartridgesTo clean the print cartridges from the control panel To clean the print cartridge contacts Clean the print cartridge contacts User Guide 101 102 Troubleshooting common setup issues Troubleshooting informationAdditional troubleshooting topics in this User Guide View the Readme file Hardware setup troubleshooting Setup troubleshootingSolution HP All-in-One will not turn on User Guide 105 Wrong measurements are showing in menus on the display Display shows the wrong language HP All-in-One does not print 108 Fax Setup Wizard Windows or Fax Setup Utility Mac runs Software installation troubleshooting To start the installation from a Mac To start the installation from a Windows computerMinimum system checks screen appears Windows Red X appears on the USB connect prompt Received a message that an unknown error has occurred To start the Fax Setup Utility Mac To start the Fax Setup Wizard WindowsUninstall and reinstall the software To uninstall from a Windows computer, method On the Windows taskbar, click Start, Settings, Control Panel Select Reinstall Network setup troubleshootingTo uninstall from a Mac Received a System Requirements Error No TCP/IP Printer Not Found screen appears during installation Fax setup troubleshooting Fax Hardware Test failed Fax test failed Phone Cord Connected to Correct Port on Fax test failed Fax Connected to Active Telephone Wall Jack test failed Using Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Fax Line Condition test failed Display always shows Phone Off Hook HP All-in-One is having problems sending and receiving faxes 122 HP All-in-One is having problems sending a manual fax HP All-in-One cannot receive faxes, but can send faxes User Guide 125 Fax tones are recorded on my answering machine HP All-in-One cannot send faxes, but can receive faxes To extend your phone cord Operational troubleshootingPaper troubleshooting To clear a paper jam in the automatic document feeder Clear paper jamsTo clear a paper jam from the rear door User Guide 129 To clean the rollers or separator pad To troubleshoot print cartridges Print cartridge troubleshooting 132 Order paper, or other media Order print cartridges Order supplies Order other supplies Order accessoriesAccessory and HP Description Model number Country/region Number for ordering 136 Warranty upgrades HP warranty and supportWarranty HP product Duration of limited warranty Warranty information Before you call HP customer support Access your serial number and service IDGet support and other information from the Internet Call elsewhere in the world Call in North America during warranty Support HP Quick Exchange Service Japan Remove the control panel faceplate Remove the print cartridges before shipment To pack the HP All-in-One Pack the HP All-in-One User Guide 145 146 Technical information Paper specificationsSystem requirements Paper tray capacities Print margin specifications Print specifications Memory card specifications Copy specifications Scan specifications Fax specificationsPhysical specifications Power specifications Environmental product stewardship program Environmental specificationsMemory specifications Regulatory notices FCC statement 154 VCCI-2 Geräuschemission Declaration of conformity European Economic Area User Guide 157 158 USB Index FCC User Guide 161 Videos User Guide 163 164