Print cartridge troubleshooting | HP 6310xi guide

4.Use the damp cloth to wipe any residue off the rollers or separator pad.

Note If the residue does not come off using distilled water, try using isopropyl (rubbing) alcohol.

5.Close the cover of the automatic document feeder.

Print cartridge troubleshooting

If you are experiencing problems with printing, you might have a problem with one of the print cartridges.

To troubleshoot print cartridges

1.Remove the black print cartridge from the slot on the right. Do not touch the ink nozzles or the copper-colored contacts. Check for possible damage to the copper- colored contacts or ink nozzles.

Make sure the plastic tape has been removed. If it is still covering the ink nozzles, gently remove the plastic tape by using the pink pull tab.

2.Reinsert the print cartridge by sliding it forward into the slot. Then push the print cartridge forward until it clicks into the socket.

3.Repeat steps 1 and 2 for the tri-color print cartridge on the left side.

4.If the problem persists, print a self-test report to determine if there is a problem with the print cartridges.

This report provides useful information about your print cartridges, including status information.

5.If the self-test report shows a problem, clean the print cartridges.

6.If the problem persists, clean the copper-colored contacts of the print cartridges.

7.If you are still experiencing problems with printing, determine which print cartridge is experiencing the problem and replace it.

For more information, see:

●Replace the print cartridges

●Print a self-test report

●Clean the print cartridges

●Clean the print cartridge contacts

Troubleshooting

User Guide

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HP 6310xi manual Print cartridge troubleshooting, To troubleshoot print cartridges

Contents

HP Officejet 6300 All-in-One series User Guide Safety information Contents Troubleshooting information Label Description HP All-in-One overviewHP All-in-One at a glance Control panel features Label Name and Description Label Name and Description Menu overview Setup MenuFeature Help Menu Scan To menu Fax MenuCopy Menu Proof Sheet Menu Text and symbolsPhoto Menu Memory Device To enter a space, pause, or symbol Enter text using the keypad on the control panelAvailable symbols for dialing fax numbers To erase a letter, number, or symbol Use the software Available Description symbolsAvailable when entering To open the HP Photosmart Software on a Windows computer To open the HP Photosmart Mac Software on a Mac Overview HP Photosmart Software Help Windows Find more informationSources of information HP Photosmart Mac Help Mac To access onscreen help from the control panelUse the onscreen Help Onscreen help from your device Contents Use the Help on a Windows computer Index Search Display area Help toolbar To access the HP Photosmart Mac Help Use the Help on a Mac Contents pane Back / Forward Home Search area Set your preferences Finish setting up the HP All-inOne Set your language and country/region Connection information Adjust the volumeTo adjust the volume from the control panel To set the date and time Supported software Setup instructions Features Connect using a USB cableConnect using Ethernet Supported connection types To connect the HP bt450 to the HP All-in-One To find out the device address of the HP All-in-One To set the HP All-in-One to require passkey authentication Set Bluetooth security for the HP All-in-OneUse a passkey to authenticate Bluetooth devices Use a Bluetooth connection to print from your computer To install and print using the Microsoft stack To install and print using the Widcomm stack Use printer sharing To install and print using BluetoothTo enable printer sharing on a Windows computer Click View devices in range Connect to a network Wired network setupTo enable printer sharing on a Mac If you want to To connect the HP All-in-One to the network What you need for a wired networkConnect the HP All-in-One to the network Install the software for a network connection To install the Windows HP All-in-One software To install the Mac HP All-in-One software Connect to additional computers on a network Fax setupTo change a USB connection to a wired Ethernet connection Set up the HP All-in-One for faxing Countries/regions with a parallel-type phone system Choose the correct fax setup for your home or office Select your fax setup case Case H Shared voice/fax Recommended fax setup for serial-type phone systems Other equipment/ services sharing your fax lineRecommended fax setup for parallel-type phone systems Case a Separate fax line no voice calls received Back view of the HP All-in-One To set up the HP All-in-One with a separate fax lineCase B Set up the HP All-in-One with DSL To set up the HP All-in-One with DSL Case D Fax with a distinctive ring service on the same line To set up the HP All-in-One with a distinctive ring service Case E Shared voice/fax line To set up the HP All-in-One with a shared voice/fax line To set up the HP All-in-One with voice mail Case F Shared voice/fax line with voice mail To set up the HP All-in-One with a computer dial-up modem Case H Shared voice/fax line with computer dial-up modem Example of a parallel splitter Back view of the HP All-in-One Case I Shared voice/fax line with answering machine Finish setup Example of a parallel splitter Finish setup Example of a parallel splitter Back view of the HP All-in-One To set the answer mode Change settings on the HP All-in-One to receive faxesSet the answer mode Set the number of rings before answering Change the answer ring pattern for distinctive ringing Test your fax setupTo test your fax setup from the control panel To set a default fax header from the control panel Set the fax header Load an original in the automatic document feeder Load originals and load paperLoad originals To load an original in the document feeder tray Load an original on the glass To load an original on the glass Papers to avoid Choose papers for printing and copyingRecommended papers for printing and copying Papers to avoid for all print and copy jobs Load full-size paper Additional papers to avoid when copyingLoad paper To load full-size paper Load originals and load paper Load 10 x 15 cm 4 x 6 inch photo paper To load index cards in the input tray Load index cardsLoad envelopes To load envelopes Load other types of paper HP Iron-On Transfers for printing only Avoid paper jams HP Inkjet labels for printing only Load originals and load paper To print from a software application Windows Print from your computerPrint from a software application To print from a software application Mac Windows users Change the print settingsStop a print job Mac users To stop a print job from the HP All-in-One Print Send a basic fax Use the fax featuresSend a fax To send a basic fax from the control panel To send a fax manually from a phone Send a fax manually from a phonePress Start Fax Black Press Start Fax Black or Start Fax Color Send a fax using monitor dialingTo send a fax using monitor dialing from the control panel Receive a fax Receive a fax manually Set up backup fax reception To receive a fax manually Off To set backup fax reception from the control panelReprint received faxes from memory To reprint faxes in memory from the control panel Print fax confirmation reports To enable fax confirmation from the control panelPrint reports To delete all the faxes in memory from the control panel Send Print fax error reportsStop faxing Receive Make a copy Use the copy featuresChange the copy settings Number of Copies Copy Paper Size Make a 10 x 15 cm 4 x 6 inch borderless copy of a photo Paper Type Lighter / Darker Enhancements Set New DefaultsTo save the current settings as defaults for future jobs To make a borderless copy of a photo from the control panel Stop copying To stop copying Copy Use the scan features Scan an image Press OK to select Select Computer Stop scanningTo scan to a computer To stop scanning Use the photo and video features Insert a memory card To insert a memory card Connect a digital cameraConnect a storage device To print photos from a camera with PictBridge Select photos and videos for printing To select individual photos and videos To deselect photos and videos Print photos using a proof sheetPrint selected photos and videos To print selected photos and videos To print a proof sheet All Custom To complete a proof sheet To scan a completed proof sheet To clean the glass Clean the HP All-in-OneClean the glass Maintain the HP All-in-One Maintain the HP All-in-One Clean the lid backing To clean the lid backing To print a self-test report Clean the exteriorPrint a self-test report Replace the print cartridges Work with print cartridgesHandle the print cartridges To replace the print cartridges Maintain the HP All-in-One Align the print cartridges To align the cartridges from the control panel at any time Clean the print cartridgesTo clean the print cartridges from the control panel Clean the print cartridge contacts To clean the print cartridge contacts User Guide 101 102 Additional troubleshooting topics in this User Guide Troubleshooting informationTroubleshooting common setup issues View the Readme file Solution Setup troubleshootingHardware setup troubleshooting HP All-in-One will not turn on User Guide 105 Display shows the wrong language Wrong measurements are showing in menus on the display HP All-in-One does not print 108 Software installation troubleshooting Fax Setup Wizard Windows or Fax Setup Utility Mac runs Minimum system checks screen appears Windows To start the installation from a Windows computerTo start the installation from a Mac Red X appears on the USB connect prompt Received a message that an unknown error has occurred Uninstall and reinstall the software To start the Fax Setup Wizard WindowsTo start the Fax Setup Utility Mac To uninstall from a Windows computer, method On the Windows taskbar, click Start, Settings, Control Panel To uninstall from a Mac Network setup troubleshootingSelect Reinstall Received a System Requirements Error No TCP/IP Fax setup troubleshooting Printer Not Found screen appears during installation Fax test failed Fax Hardware Test failed Fax Connected to Active Telephone Wall Jack test failed Phone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Fax Line Condition test failed HP All-in-One is having problems sending and receiving faxes Display always shows Phone Off Hook 122 HP All-in-One is having problems sending a manual fax HP All-in-One cannot receive faxes, but can send faxes User Guide 125 HP All-in-One cannot send faxes, but can receive faxes Fax tones are recorded on my answering machine To extend your phone cord Operational troubleshootingPaper troubleshooting To clear a paper jam in the automatic document feeder Clear paper jamsTo clear a paper jam from the rear door User Guide 129 To clean the rollers or separator pad Print cartridge troubleshooting To troubleshoot print cartridges 132 Order supplies Order paper, or other media Order print cartridges Order other supplies Order accessoriesAccessory and HP Description Model number Country/region Number for ordering 136 Warranty upgrades HP warranty and supportWarranty Warranty information HP product Duration of limited warranty Before you call HP customer support Access your serial number and service IDGet support and other information from the Internet Call in North America during warranty Call elsewhere in the world Support HP Quick Exchange Service Japan Remove the print cartridges before shipment Remove the control panel faceplate Pack the HP All-in-One To pack the HP All-in-One User Guide 145 146 System requirements Paper specificationsTechnical information Paper tray capacities Print specifications Print margin specifications Copy specifications Memory card specifications Physical specifications Fax specificationsScan specifications Power specifications Environmental product stewardship program Environmental specificationsMemory specifications Regulatory notices FCC statement 154 Geräuschemission VCCI-2 Declaration of conformity European Economic Area User Guide 157 158 Index USB FCC User Guide 161 Videos User Guide 163 164