108 | HP 6310xi instruction

Troubleshooting

Chapter 11

●Check that the HP All-in-One print queue is not paused (Windows) or stopped (Mac). If it is, choose the appropriate setting to resume printing. For more information about accessing the print queue, see the documentation that came with the operating system installed on your computer.

●Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length.

●Make sure your computer is USB ready. Some operating systems, such as Windows 95 and Windows NT, do not support USB connections. Check the documentation that came with your operating system for more information.

●Check the connection from the HP All-in-One to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the HP All-in-One. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn the HP All-in-One off and then on again.

●If you are connecting the HP All-in-One through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer.

●Check other printers or scanners. You might need to disconnect older products from your computer.

●Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn the HP All-in- One off and then on again.

●After you check the connections, try restarting your computer. Turn the HP All-in-One off and then on again.

●If necessary, remove and then install the software you installed with the HP All-in-One again. For more information, see Uninstall and reinstall the software.

For more information on setting up the HP All-in-One and connecting it to your computer, see the Setup Guide that came with the HP All-in-One.

108	HP Officejet 6300 All-in-One series

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HP 6310xi manual 108

Contents

HP Officejet 6300 All-in-One series User Guide Safety information Contents Troubleshooting information HP All-in-One overview HP All-in-One at a glanceLabel Description Label Name and Description Control panel features Label Name and Description Help Menu Setup MenuFeature Menu overview Fax Menu Copy MenuScan To menu Memory Device Text and symbolsPhoto Menu Proof Sheet Menu To erase a letter, number, or symbol Enter text using the keypad on the control panelAvailable symbols for dialing fax numbers To enter a space, pause, or symbol Available Description symbols Available when enteringUse the software To open the HP Photosmart Mac Software on a Mac To open the HP Photosmart Software on a Windows computer Overview Find more information Sources of informationHP Photosmart Software Help Windows Onscreen help from your device To access onscreen help from the control panelUse the onscreen Help HP Photosmart Mac Help Mac Use the Help on a Windows computer Contents Search Index Help toolbar Display area Use the Help on a Mac To access the HP Photosmart Mac Help Contents pane Back / Forward Home Search area Set your language and country/region Finish setting up the HP All-inOne Set your preferences To set the date and time Adjust the volumeTo adjust the volume from the control panel Connection information Supported connection types Connect using a USB cableConnect using Ethernet Supported software Setup instructions Features To find out the device address of the HP All-in-One To connect the HP bt450 to the HP All-in-One Set Bluetooth security for the HP All-in-One Use a passkey to authenticate Bluetooth devicesTo set the HP All-in-One to require passkey authentication Use a Bluetooth connection to print from your computer To install and print using the Widcomm stack To install and print using the Microsoft stack Click View devices in range To install and print using BluetoothTo enable printer sharing on a Windows computer Use printer sharing If you want to Wired network setupTo enable printer sharing on a Mac Connect to a network What you need for a wired network Connect the HP All-in-One to the networkTo connect the HP All-in-One to the network To install the Windows HP All-in-One software Install the software for a network connection To install the Mac HP All-in-One software Fax setup To change a USB connection to a wired Ethernet connectionConnect to additional computers on a network Countries/regions with a parallel-type phone system Set up the HP All-in-One for faxing Choose the correct fax setup for your home or office Select your fax setup case Case H Shared voice/fax Case a Separate fax line no voice calls received Other equipment/ services sharing your fax lineRecommended fax setup for parallel-type phone systems Recommended fax setup for serial-type phone systems To set up the HP All-in-One with a separate fax line Case B Set up the HP All-in-One with DSLBack view of the HP All-in-One To set up the HP All-in-One with DSL To set up the HP All-in-One with a distinctive ring service Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the HP All-in-One with a shared voice/fax line Case F Shared voice/fax line with voice mail To set up the HP All-in-One with voice mail To set up the HP All-in-One with a computer dial-up modem Example of a parallel splitter Case H Shared voice/fax line with computer dial-up modem Back view of the HP All-in-One Case I Shared voice/fax line with answering machine Finish setup Example of a parallel splitter Finish setup Example of a parallel splitter Back view of the HP All-in-One Set the number of rings before answering Change settings on the HP All-in-One to receive faxesSet the answer mode To set the answer mode Test your fax setup To test your fax setup from the control panelChange the answer ring pattern for distinctive ringing Set the fax header To set a default fax header from the control panel To load an original in the document feeder tray Load originals and load paperLoad originals Load an original in the automatic document feeder To load an original on the glass Load an original on the glass Papers to avoid for all print and copy jobs Choose papers for printing and copyingRecommended papers for printing and copying Papers to avoid To load full-size paper Additional papers to avoid when copyingLoad paper Load full-size paper Load originals and load paper Load 10 x 15 cm 4 x 6 inch photo paper To load envelopes Load index cardsLoad envelopes To load index cards in the input tray HP Iron-On Transfers for printing only Load other types of paper HP Inkjet labels for printing only Avoid paper jams Load originals and load paper To print from a software application Mac Print from your computerPrint from a software application To print from a software application Windows Mac users Change the print settingsStop a print job Windows users To stop a print job from the HP All-in-One Print To send a basic fax from the control panel Use the fax featuresSend a fax Send a basic fax Send a fax manually from a phone Press Start Fax BlackTo send a fax manually from a phone Send a fax using monitor dialing To send a fax using monitor dialing from the control panelPress Start Fax Black or Start Fax Color Receive a fax manually Receive a fax To receive a fax manually Set up backup fax reception To reprint faxes in memory from the control panel To set backup fax reception from the control panelReprint received faxes from memory Off To delete all the faxes in memory from the control panel To enable fax confirmation from the control panelPrint reports Print fax confirmation reports Receive Print fax error reportsStop faxing Send Number of Copies Copy Paper Size Use the copy featuresChange the copy settings Make a copy To make a borderless copy of a photo from the control panel Paper Type Lighter / Darker Enhancements Set New DefaultsTo save the current settings as defaults for future jobs Make a 10 x 15 cm 4 x 6 inch borderless copy of a photo To stop copying Stop copying Copy Scan an image Use the scan features To stop scanning Stop scanningTo scan to a computer Press OK to select Select Computer Insert a memory card Use the photo and video features To print photos from a camera with PictBridge Connect a digital cameraConnect a storage device To insert a memory card To select individual photos and videos Select photos and videos for printing To print selected photos and videos Print photos using a proof sheetPrint selected photos and videos To deselect photos and videos All Custom To print a proof sheet To scan a completed proof sheet To complete a proof sheet Maintain the HP All-in-One Clean the HP All-in-OneClean the glass To clean the glass Maintain the HP All-in-One To clean the lid backing Clean the lid backing Clean the exterior Print a self-test reportTo print a self-test report Work with print cartridges Handle the print cartridgesReplace the print cartridges To replace the print cartridges Maintain the HP All-in-One Align the print cartridges Clean the print cartridges To clean the print cartridges from the control panelTo align the cartridges from the control panel at any time To clean the print cartridge contacts Clean the print cartridge contacts User Guide 101 102 View the Readme file Troubleshooting informationTroubleshooting common setup issues Additional troubleshooting topics in this User Guide HP All-in-One will not turn on Setup troubleshootingHardware setup troubleshooting Solution User Guide 105 Wrong measurements are showing in menus on the display Display shows the wrong language HP All-in-One does not print 108 Fax Setup Wizard Windows or Fax Setup Utility Mac runs Software installation troubleshooting Red X appears on the USB connect prompt To start the installation from a Windows computerTo start the installation from a Mac Minimum system checks screen appears Windows Received a message that an unknown error has occurred To uninstall from a Windows computer, method To start the Fax Setup Wizard WindowsTo start the Fax Setup Utility Mac Uninstall and reinstall the software On the Windows taskbar, click Start, Settings, Control Panel Received a System Requirements Error No TCP/IP Network setup troubleshootingSelect Reinstall To uninstall from a Mac Printer Not Found screen appears during installation Fax setup troubleshooting Fax Hardware Test failed Fax test failed Phone Cord Connected to Correct Port on Fax test failed Fax Connected to Active Telephone Wall Jack test failed Using Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Fax Line Condition test failed Display always shows Phone Off Hook HP All-in-One is having problems sending and receiving faxes 122 HP All-in-One is having problems sending a manual fax HP All-in-One cannot receive faxes, but can send faxes User Guide 125 Fax tones are recorded on my answering machine HP All-in-One cannot send faxes, but can receive faxes Operational troubleshooting Paper troubleshootingTo extend your phone cord Clear paper jams To clear a paper jam from the rear doorTo clear a paper jam in the automatic document feeder User Guide 129 To clean the rollers or separator pad To troubleshoot print cartridges Print cartridge troubleshooting 132 Order paper, or other media Order print cartridges Order supplies Order accessories Accessory and HP Description Model numberOrder other supplies Country/region Number for ordering 136 HP warranty and support WarrantyWarranty upgrades HP product Duration of limited warranty Warranty information Access your serial number and service ID Get support and other information from the InternetBefore you call HP customer support Call elsewhere in the world Call in North America during warranty Support HP Quick Exchange Service Japan Remove the control panel faceplate Remove the print cartridges before shipment To pack the HP All-in-One Pack the HP All-in-One User Guide 145 146 Paper tray capacities Paper specificationsTechnical information System requirements Print margin specifications Print specifications Memory card specifications Copy specifications Power specifications Fax specificationsScan specifications Physical specifications Environmental specifications Memory specificationsEnvironmental product stewardship program Regulatory notices FCC statement 154 VCCI-2 Geräuschemission Declaration of conformity European Economic Area User Guide 157 158 USB Index FCC User Guide 161 Videos User Guide 163 164