Troubleshooting

ProCurve Customer Support Services

ProCurve Customer Support Services

If you are still having trouble with your switch, ProCurve offers support 24 hours a day, seven days a week through the use of a number of automated electronic services. See the Customer Support/Warranty booklet that came with your switch for information on how to use these services to get technical support. The ProCurve Networking Web site, http://www.procurve.com also provides up-to-date support information.

Additionally, your ProCurve authorized network reseller can provide you with assistance, both with services that they offer and with services offered by ProCurve.

Before Calling Support

Before calling your networking dealer or ProCurve Support, to make the support process most efficient, you first should have retrieved the following information:

Information Item

Information Location

 

 

• product identification

the front of the switch, Switch 6400cl

 

(J8433A or J8474A)

• details about the switch’s status includ-

switch console: show tech command

ing the software (OS) version, a copy of

 

the switch configuration, a copy of the

 

switch Event Log, and a copy of the

 

switch status and counters information

 

• copy of your network topology map, in-

your network records

cluding network addresses assigned to

 

the relevant devices

 

Troubleshooting

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