Problem | Solution |
|
|
The AOL program | If AOL opens when you are using another Internet Service Provider (ISP), the PC is still |
comes up even though | trying to use AOL for Internet access and you may want to remove the AOL program. |
I’m not using it. | To uninstall AOL: |
| |
| 1 Click Start on the taskbar. |
| 2 Click Control Panel. |
| 3 |
| 4 Select America Online, click Change/Remove, and then click Yes when the |
| confirmation window opens. |
| Note: Removing the AOL program will not cancel your account with AOL. |
|
|
I cannot connect to the | Verify that your Internet Service Provider (ISP) account is set up properly; contact your |
Internet. | ISP for assistance. |
| Reconnect the modem, verifying connections: Modem cable connected to PC modem |
| connector and to telephone service line jack. Note that your PC may also have a |
| network interface (also called a network interface card, or NIC) that connects to a |
| LAN (local area network). Although it looks similar to the modem connector, the |
| network connector is not the same. Verify that you are using the modem connector. Do |
| not connect a telephone cable to the NIC. Do not plug a network cable into a |
| telephone line; doing so may damage the NIC. |
| Verify that the Web browser is installed and set up to work with your ISP. |
|
|
90 HP Pavilion home PC
