4Getting Help When Things Go Wrong
The printer software won’t install, what’s wrong? continued
What is the problem? | Possible cause | To solve the problem… | |
|
|
|
|
The software did not install | • There may be a conflict with | 1 | Uninstall your printer software. Insert the |
correctly. | your virus protection |
| printer software CD into your computer, |
| program. |
| select Uninstall from the Installer, then |
| OR |
| repeat the installation procedure. |
| • There may be a conflict with | 2 | Close any virus protection programs that |
| another software program. |
| are active. |
| OR | 3 | If you have been using Apple’s QuickDraw |
| • Your printer software didn’t |
| GX software, turn it off. Your HP DeskJet |
| install properly. |
| printer is not compatible with QuickDraw |
|
|
| GX. |
|
| 4 | Exit all of your software programs. |
|
| 5 | Reinstall the printer software. See the |
|
|
| “Install Printer Software” step on the Quick |
|
|
| Start Poster or see page 51 in this User’s |
|
|
| Guide. |
|
| If you are still having problems with the | |
|
| software installation, call an HP authorized | |
|
| dealer or HP Customer Care. For the phone | |
|
| number of the HP Customer Care Center | |
|
| nearest you, see page 43. | |
|
|
|
|
34