4Getting Help When Things Go Wrong
Why won’t it print?
What is the problem? | Possible cause | To solve the problem… |
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No page came out of the printer.
Power may be off or there | 1 | Make sure the power is on. |
may be a loose connection. | 2 | Make sure that all cable connections |
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| are secure. |
You may not have any paper | ||
in the IN tray. | IN tray correctly. | |
The printer’s top cover may be | Close the printer’s top cover. | |
open. |
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A problem may exist with one | If the Print Cartridge Status Light is | |
of the print cartridges. | blinking, lift the printer’s cover, check the Print | |
| Cartridge Status. Verify that the print | |
| cartridges are installed properly. See page 1. | |
The printer may be slow. | If the Power Light is blinking, the printer is | |
| in the process of printing. Be patient. | |
The printer is waiting for you | If the Resume Light is flashing, press the | |
to press the Resume Button . | Resume Button . | |
There may be a paper jam. | 1 | Pull the paper out of either the IN tray or |
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| the OUT tray. |
| 2 | Press the Resume Button on the front of |
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| the printer. |
| 3 | If you were printing labels, make sure a |
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| label did not become unglued from the |
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| label sheet while going through the printer. |
| 4 | If the paper jam has cleared, print your |
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| document again. |
| 5 | If the paper jam hasn’t cleared, open the |
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| Rear Access Door by turning the knob |
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6410009 |
| door. |
6Pull the jammed paper out of the printer, then replace the Rear Access Door.
The Rear Access Door may be 1 | Insert the Rear Access Door and engage |
disengaged. | lock. |
2 | Print your document again. |
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