4Getting Help When Things Go Wrong

HP Customer Care

HP DeskJet printers set the

standard for quality and

reliability, so you have made an excellent choice. Should you

need help, however, HP Customer Care’s award- winning service and support is nearby to provide expert advice on using your HP printer or to answer specific questions about a problem you are having. Whether online or by phone, you’ll find the support you need—and you’ll find it fast.

HP Customer Care Online

Click your way to a quick solution! HP Customer Care Online is a great place to go for answers to questions about your HP products. You’ll get instant access to everything from helpful printing tips to the latest product and software updates—24 hours a day, seven days a week, all at no charge to you.

If you have a modem connected to your computer and subscribe to an online service or have direct access to the Internet, you can obtain a wide variety of information about your printer at the following web sites:

English:

http://www.hp.com/support/home_products

French:

http://www.hp.com/cposupport/fr/

German:

http://www.hp.com/cposupport/de

Japanese:

http://www.jpn.hp.com./CPO_TC/eschome.htm

Portuguese:

http://www.hp.com/cposupport/pt

Spanish:

http://www.hp.com/cposupport/es/

From HP Customer Care Online you can link to

HP Customer Care User Forums and HP Customer Care Email.

HP Customer Care User Forums

They’re friendly. They’re informative. Check out our online user forums. Simply review existing messages left by other HP users to find the answers you’re looking for. You can also post your questions, then check back later for ideas and suggestions from knowledgeable users and system operators.

HP Customer Care by Email

Connect with HP via email and receive a personal reply from an HP Customer Care service technician. Responses are normally provided within 24 hours of receipt (excluding holidays). A great option for those non-urgent questions.

Printer Software

Printer software (also referred to as a printer driver) allows your printer to talk with your computer. HP provides several options for getting printer software and software updates:

•Download the printer software by accessing the HP Customer Care Online web site. See “HP Customer Care Online” on page 42 for the addresses of the HP web sites.

•If you are in the U. S. and need a software update, you can download the printer

software from: http://www.hp.com/support/home_products. If you do not have access to the web site, call (661) 257-5565. Software updates are available for the cost of the CDs plus shipping.

•If you are outside the U.S. and cannot download the driver from HP Customer Care Online (see page 42), call the HP Customer Care Center (page 43) nearest you.

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