4Getting Help When Things Go Wrong
What do the flashing lights mean?
What is the problem? | Possible cause | To solve the problem… |
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The Power Light | is | Your printer may be receiving | Be patient, your computer is processing the | ||
flashing. |
| data. | print job. |
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The Resume Light | is | You may be out of paper. | 1 | Insert paper. |
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flashing. |
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| 2 | Press the Resume Button . | |
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| You may have a paper jam. | 1 | Pull the paper out of either the IN tray or | |
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| the OUT tray. |
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| 2 | Press the Resume Button | on the front of |
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| the printer. |
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| 3 | If you were printing labels, make sure a | |
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| label did not become unglued from the | |
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| label sheet while going through the printer. | |
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| 4 | If the paper jam has cleared, print your | |
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| document again. |
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| 5 | If the paper jam hasn’t cleared, open the | |
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| Rear Access Door by turning the knob | |
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| 6 | (counter clockwise) and removing the door. | |
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| 6410009 | Pull the jammed paper out of the printer, | ||
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| then replace the Rear Access Door. | |
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| You may be printing a two- | 1 | Follow the | |
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| sided document by hand and |
| insert the paper. |
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| the first side has finished | 2 | Press the Resume Button . | |
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| printing. |
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The Print Cartridge Status | The top cover may be open. | Close the top cover. |
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Light is flashing. |
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| There may be a problem with | |||
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| one of the print cartridges. |
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All of the lights are | The printer may need to | 1 | Press the Power Button | to turn the printer | |
flashing. |
| be reset. |
| off. Then press the Power Button again to | |
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| turn the printer back on. |
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| 2 | If that doesn’t solve the problem, press the | |
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| Power Button to turn the printer off. | |
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| 3 | Unplug the printer. |
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| 4 | Plug the printer back in. |
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| 5 | Press the Power Button | to turn the printer |
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| on. |
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