4Getting Help When Things Go Wrong

Is there a problem with your printout? continued

What is the problem?

Possible cause

To solve the problem…

 

 

 

 

 

 

 

 

You may not be using the

• Make sure that you are using media

 

 

 

 

 

Print quality is poor.

most appropriate media for

 

intended for HP DeskJet printers.

 

 

the desired output.

• Print quality is dramatically improved if you

 

 

 

 

 

 

 

 

print on paper specifically designed for a

 

 

 

 

 

certain output (photographs, for example),

 

 

 

 

 

rather than using plain paper.

 

 

 

 

 

 

 

 

You may be printing on the

Make sure that the media is loaded print side

 

 

 

wrong side of the media.

down.

 

 

 

 

 

 

 

 

You may not have selected

Make sure that you have selected the correct

 

 

 

the correct paper type in the

paper type on the Paper Type/Quality

 

 

 

printer software.

dialog box. See “Paper Type/Quality” on

 

 

 

 

page 9.

 

 

 

 

 

 

 

 

You may be printing in Draft

If printing appears faded or dull, click Normal

 

 

 

mode.

or Best instead of Draft on the Paper Type/

 

 

 

 

Quality dialog box. See “Paper Type/Quality”

 

 

 

 

on page 9.

 

 

 

 

 

 

 

 

 

If you have smearing, you

1

Click Normal or Draft instead of Best on

 

 

 

may be using too much ink.

 

the Paper Type/Quality dialog box. See

 

 

 

 

 

“Paper Type/Quality” on page 9.

 

 

 

 

2

Reduce the amount of ink. From the HP

 

 

 

 

 

DeskJet 800 Series Print dialog box,

 

 

 

 

 

select the Ink Controls panel. Use the

 

 

 

 

 

sliders to adjust ink volume.

 

 

 

 

3

Increase the dry time. From the HP DeskJet

 

 

 

 

 

800 Series Print dialog box, select the Ink

 

 

 

 

 

Controls panel. Use the sliders to adjust

 

 

 

 

 

dry time.

 

 

 

 

 

 

 

 

 

You may be running out of

1

Check the print cartridges status. See “Print

 

 

 

ink.

 

Cartridge Status” on page 26.

 

 

 

 

2

If you are running out of ink, replace the

 

 

 

 

 

print cartridge. See “Replacing Print

 

 

 

 

 

Cartridges” on page 26.

 

 

 

 

 

 

 

 

You may need to clean the

See “Cleaning Print Cartridges” on page 29.

 

 

 

print cartridges.

 

 

 

 

 

 

 

 

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