4Getting Help When Things Go Wrong
HP Customer Care Repair
If your HP printer is ever in need of repair, simply call the HP Customer Care Center. A trained service technician will diagnose the problem and coordinate the repair process for you. This service is free during your printer’s standard warranty. Beyond the warranty period, repairs are charged on a time and materials basis.
HP Customer Care by Phone
Within the period specified below from the time of your purchase, telephone support is provided to you free of charge. However, if you are calling long distance,
Free Phone Support Period
In This Region: | Your Free Phone | |
Support Period is: | ||
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North America & Canada | None, fee based | |
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Asia Pacific | 90 days | |
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Europe | 6 months | |
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Latin America | 6 months | |
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Before placing a call for help, please make sure that:
1You have checked your Quick Start Poster and this User’s Guide for installation and troubleshooting tips.
2You have checked HP Customer Care Online (see page 42) for product help.
3If you cannot solve your problem using the above, then call HP Customer Care while you’re in front of your computer and printer. Before you call, be sure you have the following information:
•Your printer’s serial number (the label is on the printer’s bottom).
_______________________________
•Your printer’s model number (the label is on the front of the printer).
_______________________________
•The model of the computer.
_______________________________
•The version of the printer and software program (if applicable).
_______________________________
Then we can help you with your questions immediately!
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