Scanner initialization or hardware problems | HP 9000 Sheet-feed

Chapter 5

Check the cables

Cable type

Power cable

USB cable

Action

The power cable is connected between the scanner and a power outlet.

•Ensure that the power cable is securely connected between the scanner and a live electrical outlet or surge protector.

•If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on.

•Turn off the scanner power switch and turn off the computer. After 60 seconds, turn the scanner back on and then turn on the computer, in that order.

The USB cable is connected between the scanner and the computer.

•Use the cable that was included with the scanner. Another USB cable might not be compatible with the scanner.

•Ensure that the USB cable is securely connected between the scanner and the computer.

•If the USB cable is connected to a USB port on the front of the computer, move it to a USB port on the back of the computer.

For additional USB troubleshooting information, see www.hp.com/ support, select your country/region, and then use the search tool to find USB troubleshooting topics.

Uninstall and then reinstall the HP Scanjet utilities

If checking the scanner cable connections did not solve the problem, the problem might have occurred because of an incomplete installation. Try uninstalling and then reinstalling the HP Scanjet utilities.

1.Press the Power switch to the off position, and then disconnect the USB cable and power cable from the scanner.

2.Use the Add/Remove tool (in Windows Vista, the Programs and Features tool) from the Control Panel to uninstall the following items:

•ISIS/TWAIN software

•HP Scanjet Enterprise 9000 Utilities

3.Restart the computer.

4.Use the HP Scanning Software CD that came with the scanner to reinstall the HP Scanjet Drivers and Tools.

5.Reconnect the USB cable and power cable to the scanner, and then press the Power switch to the on position.

Scanner initialization or hardware problems

•Check the USB connection

•Check that the scanner has power

•Reset the scanner

•Scanner has stopped working correctly

26 Troubleshooting

Image 28

HP 9000 Sheet-feed manual Scanner initialization or hardware problems, Check the cables

Contents

HP Scanjet Enterprise Page Contents Product accessibility and support Scanner hardware Scanner overviewScanner front panel buttons Rotate the front panel LCD HP Smart Document Scan Software Scanner softwareHP Scanner Tools Utility Load originals Use the scannerDocument loading tips Load originals Load documents Load originals Chapter Load cards into the document feeder Scan and copyTips on scanning and copying Scan from HP Smart Document Scan Software Scan from the scanner buttonsScan from ISIS- or TWAIN-compliant scanning software Scan and copy Useful scanner features Work with scan profilesView profiles Create HP Smart Document Scan Software profiles Create scan profiles that use third-party scanning software Scan extra long documentsImport and export HP Smart Document Scan Profiles Reduce file size with hardware compression Filter out color from a document color dropout Hardware Misfeed Multipick Detection Care and maintenance HP Scanner Tools Utility Maintenance tabOrder maintenance and scanning supplies Clean the scanner glass Clean the paper path Clean the rollers Clean the rollers Chapter Replace the rollers Troubleshooting Scanner errors Basic troubleshooting tips Scanner installation troubleshooting Uninstall and then reinstall the HP Scanjet utilities Scanner initialization or hardware problemsCheck the cables Reset the scanner Check that the scanner has powerCheck the USB connection Scanner operation problems Scanner has stopped working correctly Scanner will not turn on Scanner lamp stays onScanner does not scan right away Scanner scans only one side of a two-sided Scanned pages are out of order at the scan destination Scanned image is fuzzyOptimize scanning and task speeds Scan is completely black or completely white Scanned images are not straightVertical white stripes appear on the printed Scan files are too large Scanner buttons are not working correctly Scanner paper path problemsPaper jamming, skewing, misfeeds, or multiple-page feeds Scanning fragile originals Paper does not feed from the scannerOriginals are curling up in the scanner output tray Bottom of the scanned image is cut off An item loaded in the scanner jams repeatedly Scanned images have streaks or scratchesClear jams from the scanner paper path Contact HP Support LCD Reader Product accessibility and supportControl of the scanner buttons Getting assistance Index