HP FIRST Fax Retrieval Service
HP FIRST is an automated fax retrieval service that is available 24 hours a day, seven days a week. HP FIRST provides a variety of product and technical information.
To access HP FIRST, dial one of the following telephone numbers:
■In the U.S. and Canada, dial
■In other countries, contact your reseller or local HP Customer Care Center (see chart below) for the HP FIRST telephone number for your country.
■To access the U.S./Canada HP FIRST system from another country, dial +1 208 344 4809 from your fax machine.
Enter the ID number of the document you want to receive. If you’re not sure what the ID number is, you can request an index by following the prompts. The information will be sent to you by return fax.
Additional HP Support ServicesLimited free telephone support is offered through the HP Customer Care Center (CCC) in your country:
North America | Hungary | 36 (1) 252 4505 | Asia Pacific | ||
United States | Ireland | 01 662 5525 | Australia | 61 3 9272 8000 | |
Canada (English) | Italy | 02 26410350 | China | 8610 6505 3888 | |
Canada (French) | Middle East | +41 22/780 71 11 | Hong Kong | 800 96 7729 | |
Europe, Middle East, and Africa | Netherlands | 020 606 8751 | India | 91 11 682 6035 | |
Africa | +41 22/780 71 11 | Norway | 22 11 6299 | Indonesia | 6221 350 3408 |
Austria | 0660 6386 | Poland | 48 22 37 50 65 | Japan | 81 3 3335 8333 |
Belgium (Dutch) | 02 626 8806 | Portugal | 01 441 7199 | Korea | 82 2 3270 0803 |
Belgium (French) | 02 626 8807 | Russia | 7095 923 50 01 | Malaysia | 03 295 2566 |
Czech Republic | 42 (2) 471 7321 | Spain | 902 321 123 | New Zealand | 09 356 6640 |
Denmark | 3929 4099 | Sweden | 08 619 2170 | Philippines | 63 2 867 3551 |
English | +44 171 512 52 02 | Switzerland | 0848 80 11 11 | Singapore | 65 272 5300 |
Finland | 0203 47 288 | Turkey | 90 1 224 59 25 | Taiwan | 886 2 717 0055 |
France | 01 43 62 34 34 | United Kingdom | 0171 512 52 02 | Thailand | 661 4011 |
Germany | 0180 52 58 143 |
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Each CCC takes calls during the normal HP business hours for its location. This service is for basic questions only, relating to installation, general configuration, troubleshooting, and usage. Advanced topics including network design, consultation, performance tuning, and configuration recommendations are not available through this service.
HP has other telephone and onsite services available that provide you with expert HP technical assistance. HP SupportPacks, purchased from your local reseller, provide a variety of services, including advanced technical support and