Symptom | Call Center: | Repair Center: | Repair Center: |
| Suggestions | Likely Causes | Comments |
Sound does not | Use an external microphone | Switchboard PCA. |
|
record. | (internal microphone | Motherboard. |
|
| normally not included). |
|
|
| Check software controls. |
|
|
| Test audio with |
|
|
| diagnostics. |
|
|
Serial/Parallel/USB |
|
|
|
General problems. | Check connections. | Motherboard. |
|
| Restart notebook. |
|
|
| Use troubleshooters in |
|
|
| Windows Help. |
|
|
| Check settings in Control |
|
|
| Panel. |
|
|
| Check port settings in Device |
|
|
| Manager. |
|
|
| Test ports with |
|
|
| diagnostics. |
|
|
| For USB: contact device |
|
|
| vendor and HP Notebook |
|
|
| web site (see page vii) for |
|
|
| latest USB drivers. |
|
|
| For USB: if the device is |
|
|
| powered by the USB port, try |
|
|
| the other port. |
|
|
|
|
|
|
Modem |
|
|
|
General problems. | Check settings in Control | Motherboard. |
|
| Panel. |
|
|
| Open hardware Device |
|
|
| Manager. If modem is |
|
|
| disabled, try to enable. If |
|
|
| modem has a conflict, try |
|
|
| disabling another device. |
|
|
| Use analog telephone line (2, |
|
|
| 3, or 4 wires), not PBX or |
|
|
| digital line. In a hotel, ask for |
|
|
| data line. |
|
|
| Try disabling error correction |
|
|
| and data compression. |
|
|
| Test modem with |
|
|
| diagnostics. |
|
|
HP Omnibook XE4100/XE4500 | Troubleshooting and Diagnostics |
