3
Troubleshooting and Diagnostics
This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components:
•ASP support information
•Troubleshooting information
Checking for customer abuse (page
Troubleshooting the problem (page
Verifying the repair (page
Suggestions for troubleshooting (page
•Diagnostic tools
Sycard PCCtest 450/460 PC card (page
Windows Management Instrumentation (page
BIOS Setup utility (page
Support by Authorized Service Providers
In the U.S., support of Omnibook XE4000 series notebook computers by Authorized Service Providers (ASPs) is a purchasable option. Standard predefined models and standard special models do not include ASP support. The sales force has the option of creating models with ASP support using the specials process.
The serial number label on the bottom of the notebook indicates the ASP support status for that model. See the following table.
| Table |
|
|
Serial Number Label | ASP Support Status |
“NoASP” | No reimbursement to ASP for parts or labor. However the ASP is authorized to |
| repair the notebook, and reimbursement can be negotiated directly with the |
| customer. |
“ASP” | Parts and labor will be reimbursed to the ASP. |
In other countries, ASP support is standard in most
HP Omnibook XE4100/XE4500 | Troubleshooting and Diagnostics |