Symptom

Call Center:

Repair Center:

Repair Center:

 

Suggestions

Likely Causes

Comments

Turns off

Battery may be extremely

Battery.

 

immediately after

low. Plug in AC adapter or

 

 

turning on.

insert charged battery

 

 

Does not run on

Check battery and contacts.

Battery or contacts.

 

battery; empty

Try another battery if

Motherboard.

 

battery indication.

available.

 

 

Beeps repeatedly.

Notebook beeps repeatedly

Battery.

 

 

when battery is low. Connect

 

 

 

AC adapter or replace

 

 

 

battery.

 

 

Battery does not

Make sure AC adapter has

Battery or contacts.

Check battery and AC

charge.

correct power rating.

AC adapter.

adapter.

 

Make sure AC adapter is

Motherboard.

Check heatsink.

 

connected properly and

Heatsink.

 

 

battery installed properly.

 

 

 

 

 

Check battery contacts. If

 

 

 

available, try another battery

 

 

 

and AC adapter.

 

 

 

Move notebook away from

 

 

 

any nearby heat source.

 

 

 

Unplug AC adapter and allow

 

 

 

battery to cool. Check for

 

 

 

blocked air vents.

 

 

AC adapter does

Try another AC adapter, if

AC adapter.

AC adapter cannot be

not power

available.

Motherboard.

repaired, and must be

notebook.

 

 

replaced.

Battery indicator is

Time Remaining is an

 

 

inaccurate.

estimate based on

 

 

 

notebook’s power use at that

 

 

 

moment. It therefore

 

 

 

depends on current task, and

 

 

 

assumes power will be used

 

 

 

at that rate until battery runs

 

 

 

out. So if notebook is

 

 

 

currently using good deal of

 

 

 

power (such as when reading

 

 

 

CD or DVD), Time

 

 

 

Remaining likely shows less

 

 

 

time than actually remains.

 

 

Standby/resume

 

 

 

General problems.

Close all applications before

 

 

 

entering (or allowing

 

 

 

notebook to enter) Standby

 

 

 

or Hibernate mode.

 

 

 

If problem appears after

 

 

 

installing new software

 

 

 

(including drivers), uninstall

 

 

 

that software. Contact

 

 

 

software vendor for additional

 

 

 

support.

 

 

3-8

Troubleshooting and Diagnostics

HP Omnibook XE4100/XE4500

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Image 72
HP BOOK XE4500 manual Standby/resume