Symptom | Call Center: | Repair Center: | Repair Center: |
| Suggestions | Likely Causes | Comments |
Turns off | Battery may be extremely | Battery. |
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immediately after | low. Plug in AC adapter or |
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turning on. | insert charged battery |
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Does not run on | Check battery and contacts. | Battery or contacts. |
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battery; empty | Try another battery if | Motherboard. |
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battery indication. | available. |
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Beeps repeatedly. | Notebook beeps repeatedly | Battery. |
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| when battery is low. Connect |
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| AC adapter or replace |
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| battery. |
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Battery does not | Make sure AC adapter has | Battery or contacts. | Check battery and AC |
charge. | correct power rating. | AC adapter. | adapter. |
| Make sure AC adapter is | Motherboard. | Check heatsink. |
| connected properly and | Heatsink. |
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| battery installed properly. |
| |
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| |
| Check battery contacts. If |
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| available, try another battery |
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| and AC adapter. |
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| Move notebook away from |
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| any nearby heat source. |
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| Unplug AC adapter and allow |
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| battery to cool. Check for |
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| blocked air vents. |
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AC adapter does | Try another AC adapter, if | AC adapter. | AC adapter cannot be |
not power | available. | Motherboard. | repaired, and must be |
notebook. |
|
| replaced. |
Battery indicator is | Time Remaining is an |
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|
inaccurate. | estimate based on |
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| notebook’s power use at that |
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| moment. It therefore |
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| depends on current task, and |
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| assumes power will be used |
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| at that rate until battery runs |
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| out. So if notebook is |
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| currently using good deal of |
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| power (such as when reading |
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| CD or DVD), Time |
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| Remaining likely shows less |
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| time than actually remains. |
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Standby/resume |
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General problems. | Close all applications before |
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| entering (or allowing |
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| notebook to enter) Standby |
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| or Hibernate mode. |
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| If problem appears after |
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| installing new software |
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| (including drivers), uninstall |
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| that software. Contact |
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| software vendor for additional |
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| support. |
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Troubleshooting and Diagnostics | HP Omnibook XE4100/XE4500 |