Symptom | Call Center: | Repair Center: | Repair Center: |
| Suggestions | Likely Causes | Comments |
Sluggish startup or | Use Tools tab in disk’s | Hard drive. |
|
shutdown. | Properties sheet to check |
|
|
| hard disk. Use Disk |
|
|
| Defragmenter to optimize |
|
|
| hard disk. |
|
|
| Delete temporary and |
|
|
| unneeded files. |
|
|
Error message | Check for disk in floppy drive. | Hard drive contacts. | If notebook boots from floppy |
such as “Invalid | Check boot order in BIOS | Hard drive. | drive, check for corrupt files |
system disk” or | Setup. |
| on hard drive, use Recovery |
“Auto IDE error”. | Remove and reinstall hard |
| CDs to reinstall factory |
|
| software onto hard drive, | |
| drive. |
| |
|
| replace hard drive. | |
|
|
| |
Password forgotten. | Verify proper ownership, then |
| User must call Technical |
| follow removal procedure |
| Support and provide proof of |
| with owner and record |
| ownership. Password |
| appropriate |
| removal is restricted to |
|
| certain sites. See page | |
Power |
|
|
|
No power. | Make sure charged battery is | AC adapter. |
|
| installed or AC adapter | Battery. |
|
| connected. | Motherboard. |
|
| Try another battery or AC |
| |
|
|
| |
| adapter if available. |
|
|
Notebook has short | Turn down display | Battery. | Battery capacity often |
operating time | brightness. | Motherboard. | decreases after a year or |
when on battery. | Check timeout settings in |
| more. |
| Power in Control Panel. |
|
|
| Check power management |
|
|
| settings in BIOS Setup. Try |
|
|
| default settings. |
|
|
| Battery gauge might need |
|
|
| calibration. Run HP Battery |
|
|
| Optimizer from Start menu. |
|
|
| Certain applications can |
|
|
| cause excess CPU and |
|
|
| power usage. (User can get |
|
|
| Intel Power Monitor from |
|
|
| www.intel.com and monitor |
|
|
| CPU load.) |
|
|
| When playing DVD movies |
|
|
| on battery power, use Power |
|
|
| Options in Control Panel to |
|
|
| select Portable/Laptop power |
|
|
| scheme. |
|
|
| When using applications with |
|
|
| automatic save feature (such |
|
|
| as MS Word), extend save |
|
|
| time or disable to reduce |
|
|
| hard disk access and power |
|
|
| usage. |
|
|
| PCMCIA card use can affect |
|
|
| battery life. Some PCMCIA |
|
|
| cards draw power even while |
|
|
| not in use. |
|
|
| Heavy modem use can affect |
|
|
| battery operating time. |
|
|
HP Omnibook XE4100/XE4500 | Troubleshooting and Diagnostics |
