Solving Problems

To help speed up your service request, have your system’s model number and serial number available. Your service representative will always ask for these numbers.

Instructions in this chapter assume that for the B1000/C3000 workstation, you are using the HP-UX 10.20 operating system and the Workstation Additional Core Enhancements (ACE) for HP-UX 10.20 (June, 1999), and for the C3700 workstation, you are using the HP-UX

11.0operating system and the Workstation Additional Core Enhancements (ACE) for HP-UX 11.0 (November, 1999) or HP-UX 11i operating system and the Hardware Enablement Bundle (HWE) for HP-UX 11i (June, 2001) with the HP CDE interface. When using HP CDE, you will have to use command line options in a terminal window to perform tests.

Here are the topics covered in this chapter:

•Common Problems and Solutions

•Dealing with a Boot Failure

•Memory Failures

•LCD Information

•Running System Verification Tests.

NOTE

This chapter requires you to log in as root. If you cannot log in as root,

 

contact your system administrator.

 

 

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Chapter 7