Upgrading the BIOS ...............................................................................................................

44

 

Determining the current BIOS version .........................................................................

44

 

Upgrading BIOS .....................................................................................................

45

 

Upgrading device drivers ........................................................................................................

45

8

Diagnostics and Minor Troubleshooting ...........................................................................

46

 

Calling support ......................................................................................................................

46

 

Locating ID labels ...................................................................................................................

47

 

Locating warranty information .................................................................................................

48

 

HP troubleshooting resources and tools .....................................................................................

48

 

HP Support Assistant (HPSA) .....................................................................................

48

 

Online support ........................................................................................................

48

 

Troubleshooting a problem ........................................................................

49

 

Instant Support and Active Chat .................................................................

49

 

Customer Advisories, Customer and Security Bulletins, and Customer Notices ..

49

 

Product Change Notifications ....................................................................

49

 

Helpful hints ...........................................................................................................

50

 

At startup ................................................................................................

50

 

During operation ......................................................................................

50

 

Customer Self-Repair program ...................................................................

51

 

Other troubleshooting options ....................................................................

51

9

Routine Care ...................................................................................................................

52

 

General cleaning safety precautions .........................................................................................

52

 

Cleaning the chassis ...............................................................................................................

52

 

Cleaning the keyboard ...........................................................................................................

53

 

Cleaning the monitor ..............................................................................................................

53

 

Cleaning the mouse ................................................................................................................

54

vii