Upgrading the BIOS ...............................................................................................................
44
Determining the current BIOS version .........................................................................
Upgrading BIOS .....................................................................................................
45
Upgrading device drivers ........................................................................................................
8
46
Calling support ......................................................................................................................
Locating ID labels ...................................................................................................................
47
Locating warranty information .................................................................................................
48
HP troubleshooting resources and tools .....................................................................................
HP Support Assistant (HPSA) .....................................................................................
Online support ........................................................................................................
Troubleshooting a problem ........................................................................
49
Instant Support and Active Chat .................................................................
Customer Advisories, Customer and Security Bulletins, and Customer Notices ..
Product Change Notifications ....................................................................
Helpful hints ...........................................................................................................
50
At startup ................................................................................................
During operation ......................................................................................
Customer Self-Repair program ...................................................................
51
Other troubleshooting options ....................................................................
9
52
General cleaning safety precautions .........................................................................................
Cleaning the chassis ...............................................................................................................
Cleaning the keyboard ...........................................................................................................
53
Cleaning the monitor ..............................................................................................................
Cleaning the mouse ................................................................................................................
54
vii