| Upgrading the BIOS | 44 |
| Determining the current BIOS version | 44 |
| Upgrading BIOS | 45 |
| Upgrading device drivers | 45 |
8 | Diagnostics and Minor Troubleshooting | 46 |
| Calling support | 46 |
| Locating ID labels | 47 |
| Locating warranty information | 48 |
| HP troubleshooting resources and tools | 48 |
| HP Support Assistant (HPSA) | 48 |
| Online support | 48 |
| Troubleshooting a problem | 49 |
| Instant Support and Active Chat | 49 |
| Customer Advisories, Customer and Security Bulletins, and Customer Notices .. | 49 |
| Product Change Notifications | 49 |
| Helpful hints | 50 |
| At startup | 50 |
| During operation | 50 |
| Customer | 51 |
| Other troubleshooting options | 51 |
9 | Routine Care | 52 |
| General cleaning safety precautions | 52 |
| Cleaning the chassis | 52 |
| Cleaning the keyboard | 53 |
| Cleaning the monitor | 53 |
| Cleaning the mouse | 54 |
vii
