Short description

Details

Solution

 

 

 

Restoring Embedded

Credential Manager fails to register any

The HP Credential Manager for ProtectTools fails to

Security causes

credentials after the ROM is restored to

access the TPM if the ROM was reset to factory settings

Credential Manager to fail.

factory settings.

after the Credential Manager installation.

 

 

The TPM embedded security chip can be enabled in the

 

 

BIOS Computer Setup utility, BIOS Configuration for

 

 

ProtectTools, or HP Client Manager. To enable the

 

 

TPM embedded security chip:

 

 

1.

Open Computer Setup by turning on or restarting

 

 

 

the computer, and then pressing F10 while the

 

 

 

F10 = ROM Based Setup message is displayed

 

 

 

in the lower-left corner of the screen.

 

 

2.

Use the arrow keys to select Security > Setup

 

 

 

Password. Set a password.

 

 

3.

Select Embedded Security Device.

 

 

4.

Use the arrow keys to select Embedded Security

 

 

 

Device—Disable. Use the arrow keys to change

 

 

 

it to Embedded Security Device—Enable.

 

 

5.

Select Enable > Save changes and exit.

 

 

HP is investigating resolution options for future

 

 

customer software releases.

 

 

 

Security Restore Identity

When user restores identity, Credential

This is currently by design.

process loses association

Manager can lose association with the

When uninstalling Credential Manager without keeping

with virtual token.

location of the virtual token at login

 

screen. Even though Credential

identities, the system (server) part of the token is

 

Manager has the virtual token registered,

destroyed, so the token cannot be used anymore for

 

user must reregister the token to restore

logon, even if the client part of the token is restored

 

association.

through identity restore.

HP is investigating long-term options for resolution.

ENWW

Credential Manager for ProtectTools 59

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HP dc73 Blade Client manual F10 = ROM Based Setup message is displayed, Select Embedded Security Device