Short description | Details | Solution |
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Microsoft EFS does not fully work in Windows 2000.
An administrator can access encrypted information on the system without knowing the correct password. If the administrator enters an incorrect password or cancels the password dialog, the encrypted file will open as if the administrator had entered the correct password. This happens regardless of the security settings used when encrypting the data. This occurs only in the first administrator account on Windows 2000.
The Data Recovery Policy is automatically configured to designate an administrator as a recovery agent. When a user key cannot be retrieved (as in the case of entering the wrong password or canceling the Enter Password dialog), the file is automatically decrypted with a recovery key.
This is due to the Microsoft EFS. Please refer to Microsoft Knowledge Base Technical Article Q257705 at http://www.microsoft.com for more information.
The documents cannot be opened by a non- administrator user
When viewing a certificate, it shows as
After setting up HP ProtectTools and running the User Initialization Wizard, the user has the ability to view the certificate issued; however, when viewing the certificate, it shows as
Intermittent encrypt and | Extremely intermittent error during file | To resolve the failure: | |
decrypt error occurs: The | encryption or decryption occurs due to | 1. | Restart the system. |
process cannot access | the file being used by another process, | ||
the file because it is | even though that file or folder is not being | 2. | Log off. |
being used by another | processed by the operating system or | ||
process. | other applications. | 3. | Log back in. |
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Data loss in removable | Removing storage mediums such as a | The issue is only experienced if the user accesses the | |
storage occurs if storage | MultiBay hard drive still shows PSD | PSD, then removes the hard drive before completing | |
is removed prior to new | availability and does not generate errors | new data generation or transfer. If the user attempts to | |
data generation or | while adding/modifying data to the PSD. | access the PSD when the removable hard drive is not | |
transfer. | After system restart, the PSD does not | present, an error message is displayed stating that the | |
| reflect file changes that occurred while | device is not ready. | |
| the removable storage was not available. |
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During uninstall, if user has not initialized the Basic User and opens the Administration tool, the Disable option is not available and Uninstaller will not continue until the Administration tool is closed.
The user has the option of uninstalling either without disabling the TPM or by first disabling the TPM (through Admin. tool), then uninstalling. Accessing the Admin tool requires Basic User Key initialization. If basic initialization has not occurred, all options are inaccessible to the user.
Since the user has explicitly chosen to open the Admin tool (by clicking Yes in the dialog box prompting Click Yes to open Embedded Security Administration tool), uninstall waits until the Admin tool is closed. If user clicks No in that dialog box, then the Admin tool does not open at all and uninstall proceeds.
The Admin tool is used for disabling the TPM chip, but that option is not available unless the Basic User Key has already been initialized. If it has not, then select OK or Cancel in order to continue with the uninstallation process.
Intermittent system lockup occurs after creating PSD on 2 users accounts and using
System may lock up with a black screen and
Root Cause suspicion is a timing issue in low memory configurations.
Integrated graphics uses UMA architecture taking 8 MB of memory, leaving only 120 available to user. This 120 MB is shared by both users who are logged in and are
Workaround is to reboot system and customer is encouraged to increase memory configuration (HP
62 Chapter 7 Troubleshooting | ENWW |
