Short description | Details | Solution |
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| takes longer when Symantec Antivirus or |
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| Norton Antivirus is running. |
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Cannot save emergency | If the user inserts an MMC or SD card | This is as designed. |
recovery archive to | when creating the emergency recovery | Storage of the recovery archive on removable media is |
removable media. | archive path during Embedded Security | |
| Initialization, an error message is | not supported. The recovery archive can be stored on |
| displayed. | a network drive or another local drive other than the C |
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| drive. |
Cannot encrypt any data | There is no Encrypt selection when |
in the Windows 2000 | |
French (France) |
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environment. |
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This is a Microsoft operating system limitation. If the locale is changed to anything else (French (Canada), for example), then the Encrypt selection will appear.
To work around the problem, encrypt the file as follows:
Errors occur after experiencing a power loss while taking ownership during the Embedded Security Initialization.
If there is a power loss while initializing the Embedded Security chip, the following issues will occur:
●When attempting to launch the Embedded Security Initialization Wizard, the following error is displayed: The Embedded security cannot be initialized since the Embedded Security chip has already an Embedded Security owner.
●When attempting to launch the User Initialization Wizard, the following error is displayed: The Embedded security is not initialized. To use the wizard, the Embedded Security must be initialized first.
Perform the following procedure to recover from the power loss:
NOTE: Use the Arrow keys to select various menus, menu items, and to change values (unless otherwise specified).
1.Start or restart the computer.
2.Press F10 when the F10=Setup message appears on screen (or as soon as the monitor LED turns green).
3.Select the appropriate language option.
4.Press Enter.
5.Select Security > Embedded Security.
6.Set the Embedded Security Device option to Enable.
7. Press F10 to accept the change.
8. Select File > Save Changes and Exit.
9. Press ENTER.
10. Press F10 to save the changes and exit the F10 Setup utility.
Computer Setup (F10) | Enabling the TPM module requires a | This is as designed. |
Utility password can be | Computer Setup (F10) Utility password. | The Computer Setup (F10) Utility password can only be |
removed after enabling | Once the module has been enabled, the | |
TPM Module. | user can remove the password. This | removed by a user who knows the password. However, |
| allows anyone with direct access to the | HP strongly recommends having the Computer Setup |
| system to reset the TPM module and | (F10) Utility password protected at all times. |
| cause possible loss of data. |
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The PSD password box is no longer displayed when the system becomes active after Standby status
When a user logs on the system after creating a PSD, the TPM asks for the Basic User password. If the user does not enter the password and the system goes into Standby, the password dialog box is no longer available when the user resumes.
This is by design.
The user has to log off and back on to view the PSD password box again.
No password required to change the Security Platform Policies.
Access to Security Platform Policies (both Machine and User) does not require a TPM password for users who have administrative rights on the system.
This is by design.
Any administrator can modify the Security Platform Policies with or without TPM user initialization.
ENWW | Embedded Security for ProtectTools 61 |
