Short description | Details | Solution |
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PSD is disabled and cannot be deleted after formatting the hard drive on which the PSD was generated
The PSD is disabled and cannot be deleted after formatting the secondary hard drive on which the PSD was generated. The PSD icon is still visible, but the error message drive is not accessible appears when the user attempts to access the PSD.
User is not able to delete the PSD and a message appears that states: your PSD is still in use, please ensure that your PSD contains no open files and is not accessed by another process. User must reboot the system in order to delete the PSD and it is not loaded after reboot.
As designed: If a customer
Resolution: After the next reboot, the emulations fail to load and user can delete the old PSD emulation and create a new PSD.
An internal error has been | If the user | If the user selects SpSystemBackup.xml when the |
detected restoring from | ● clicks Restore under Backup | SpBackupArchive.xml is required, Embedded Security |
Automatic Backup | Wizard fails with: An internal Embedded Security | |
Archive. | option of Embedded Security in | error has been detected. |
| HPPTSM to restore from the |
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| automatic backup Archive | User must select the correct .xml file to match the |
| ● selects SPSystemBackup .xml | required reason. |
| The processes are working as designed and function | |
| the Restore Wizard fails and the | |
| properly; however, the internal Embedded Security | |
| following error message is displayed: | error message is not clear and should state a more |
| The selected Backup Archive does | appropriate message. HP is working to enhance this in |
| not match the restore reason. Please | future products. |
| select another archive and continue. |
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Security System exhibits a | During the restore process, if the | The |
restore error with multiple | administrator selects users to restore, | the TPM, running the restore process, and selecting all |
users. | the users not selected are not able to | users before the next default daily back runs. If the |
| restore the keys when trying to restore at | automated backup runs, it overwrites the |
| a later time. A decryption process | users and their data is lost. If a new system backup is |
| failed error message is displayed. | stored, the previous |
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| restored. |
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| Also, user must restore the entire system backup. An |
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| Archive Backup can be restored individually. |
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Resetting System ROM to | Resetting the system ROM to default | Unhide the TPM in BIOS: |
default hides TPM. | hides the TPM to Windows. This does | Open the Computer Setup (F10) Utility, navigate to |
| not allow the security software to operate | |
| properly and makes | Security > Device security, modify the field from |
| inaccessible. | Hidden to Available. |
Automatic backup does | When an administrator sets up |
not work with mapped | Automatic Backup in Embedded |
drive. | Security, it creates an entry in |
| Windows > Tasks > Scheduled Task. |
| This Windows Scheduled Task is set to |
| use NT AUTHORITY\SYSTEM for rights |
| to execute the backup. This works |
| properly to any local drive. |
| When the administrator instead |
| configures the Automatic Backup to save |
| to a mapped drive, the process fails |
| because the NT AUTHORITY\SYSTEM |
| does not have the rights to use the |
| mapped drive. |
| If the Automatic Backup is scheduled to |
| occur upon login, Embedded Security |
| TNA Icon displays the following |
| message: The Backup Archive |
| location is currently not accessible. |
The workaround is to change the NT AUTHORITY \SYSTEM to (computer name)\(admin name). This is the default setting if the Scheduled Task is created manually.
HP is working to provide future product releases with default settings that include computer name\admin name.
64 Chapter 7 Troubleshooting | ENWW |
