Troubleshooting
Problem | Cause | Solution |
Poor performance is | Hard drive is full. | Transfer data from the hard |
experienced (continued). |
| drive to create more space |
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| on the hard drive. |
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| Low on memory. | Add more memory. |
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| Hard drive is fragmented. | Defragment hard drive. |
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| Program previously | Restart the computer. |
| accessed did not release |
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| reserved memory back to |
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| the system. |
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| Virus resident on the hard | Run the virus protection |
| drive. | program. |
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| Too many applications | 1. Close unnecessary |
| running. | applications to free up |
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| memory. 2. Add more |
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| memory. |
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| Some software applications, | 1. Lower the display |
| especially games, are | resolution for the current |
| stressful on the graphics | application or consult the |
| subsystem. | documentation that came |
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| with the application for |
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| suggestions on how to |
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| improve performance by |
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| adjusting parameters in |
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| the application. |
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| 2. Add more memory. |
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| 3. Upgrade the graphics |
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| solution. |
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| Cause unknown. | Restart the computer. |
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Blank screen (no video).
Monitor is not turned on and the monitor light is not on.
Turn on the monitor and check that the monitor light is on.
The cable connections are | Check the cable connection from |
not correct. | the monitor to the computer and |
| to the electrical outlet. |
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Troubleshooting Guide | www.hp.com/in |