Manuals / HP / Computer Equipment / All in One Printer

HP F4140, F4185, F4172 Communication test failed, Improper shutdown, Two-way communication lost

Models: F4180 F4190 F4172 F4140 F4185

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For more information, see:

Communication problems over a USB connection

Communication test failed

Cause: The HP All-in-One is turned off.

Solution: Look at the On light located on the front of the HP All-in-One. If it is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-One.

Cause: The computer is not communicating with the HP All-in-One.

Solution: If the HP All-in-One is not properly connected to the computer, communication errors can occur. Make sure the USB cable is connected to the HP All- in-One and the computer as shown below.

For more information, see:

Communication problems over a USB connection

Troubleshooting

Improper shutdown

Cause: The last time the HP All-in-One was used, it was not turned off properly. If the HP All-in-One is turned off by turning off the switch on a power strip or by using a wall switch, the device can be damaged.

Solution: Press the On button located on the control panel of the HP All-in-One to turn the device on and off.

Two-way communication lost

Cause: The HP All-in-One is turned off.

Solution: Look at the On light located on the front of the HP All-in-One. If it is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to

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HP F4140, F4185, F4172, F4190, F4180 manual Communication test failed, Improper shutdown, Two-way communication lost

Contents

HP Deskjet F4100 All-in-One series Page Contents Maintain the HP All-in-One Use the copy featuresUse the scan features Shop for printing supplies TroubleshootingHP warranty and support Technical information HP Deskjet F4100 All-in- One series Help Chapter HP All-in-One at a glance HP All-in-One overviewCopy ScanLabel Control panel buttonsControl panel buttons Light status What it means Status light overviewUse the HP Photosmart software Chapter Find more information Setup GuideFind more information How do I? How do I? Connection information To enable printer sharing on a Windows computerSupported connection types Use printer sharingConnection information Load originals Load originals and load paperChoose papers for printing and copying To load an original on the glassHP Premium Plus Photo Paper Recommended papers for printing and copyingHP Premium Photo Paper HP Premium Inkjet PaperRecommended papers for printing only Load paper Additional papers to avoid when copyingPapers to avoid Papers to avoid for all print and copy jobsTo load full-size paper Load full-size paperLoad 10 x 15 cm 4 x 6 inch photo paper Related topics Load index cardsTo load index cards in the input tray Load envelopesHP Iron-On Transfers for printing only Load other types of paperTo load envelopes HP CD/DVD Tattoo labels for printing only Avoid paper jamsHP Inkjet labels for printing only To print from a software application Print from your computerPrint from a software application Change the print settings for the current job Make the HP All-in-One the default printerSet the paper size To set the paper sizeTo set the paper type for printing Set the paper type for printingTo view the print resolution View the print resolutionChange the print speed or quality Change the page orientationChange the saturation, brightness, or color tone Scale the document sizePreview your print job Change the default print settingsPrinting shortcuts To create a printing shortcut Create printing shortcutsClick the Printing Shortcuts tab To delete a printing shortcutTo print a borderless image Perform special print jobsPrint a borderless image To print a photo on photo paper Print a photo on photo paperCreate custom cd/dvd labels Print using Maximum dpiOff applies no HP real life technologies to the image To create custom CD/DVD labelsTo print on both sides To print in Maximum dpi modePrint on both sides Print a multiple-page document as a booklet To print a multiple-page document as a booklet To print multiple pages on a single sheet Print multiple pages on a single sheetTo print a multiple-page document in reverse order Print a multiple-page document in reverse orderPrint on transparencies Reverse an image for iron-on transfersTo reverse an image for iron-on transfers Set Mirror Image to OnTo print a group of addresses on labels or envelopes Print a group of addresses on labels or envelopesTo print a poster Print a posterPrint a Web Stop a print jobTo print a Web To stop a print job from the HP All-in-OneTo stop a print job from the computer Resume a print jobTo resume a print job from the control panel To resume a print job from the computerSet the copy paper type Use the copy featuresMake a copy Press Start Copy Black or Start Copy Color Change copy speedTo make a Fast copy Make multiple copies of the same originalTo copy a two-page document from the control panel Copy a two-page black-and-white documentPress Start Copy Black Press Start Copy Black Related topicsStop copying Make a 10 x 15 cm 4 x 6 inch borderless copy of a photoTo make a borderless copy of a photo from the control panel Press Start Copy ColorUse the copy features Scan an original Use the scan featuresTo scan to a computer Edit a scanned preview imageEdit a scanned image To stop scanning Edit a scanned documentStop scanning Scan Clean the exterior Clean the HP All-in-OneClean the glass To clean the glassTo clean the lid backing Clean the lid backingPrint a self-test report To print a self-test reportRelated topics Work with print cartridgesCheck the estimated ink levels Handle the print cartridgesTo check the ink levels from the HP Photosmart Software Replace the print cartridgesPrinter Toolbox appears Click the Estimated Ink Level tab Choose the right cartridge combinationTo replace the print cartridges Work with print cartridges Check the estimated ink levels Control panel buttons Ink-backup mode output Use ink-backup modeExit ink-backup mode Use a photo print cartridgePrint cartridge protector Store the print cartridgesPrint cartridge storage and handling Align the print cartridges Related topics To align newly installed print cartridgesClean the print cartridge contacts Clean the print cartridgesTo clean the print cartridge contacts Clean the area around the ink nozzlesTo clean the area around the ink nozzles Surface Remedy Remove ink from your skin and clothingClick the Estimated Ink Levels tab Shop for printing suppliesOrder paper or other media Order print cartridges Number for ordering Order other suppliesCommunication problems over a USB connection TroubleshootingTroubleshooting tips Information on paper Clear paper jams Hardware setup troubleshootingView the Readme file To clear a paper jam from the rear doorHP All-in-One will not turn on Troubleshooting common setup issuesSolution Troubleshooting HP All-in-One does not print Minimum system checks screen appears Software installation troubleshootingTo start the installation from a Windows computer Red X appears on the USB connect prompt Solution To retry the plug and playReceived a message that an unknown error has occurred Missing HP Photosmart Software Some of the buttons are missing in the HP Solution CenterRegistration screen does not appear To install the HP Photosmart Software Uninstall and reinstall the softwareTo uninstall from a Windows computer, method To uninstall from a Windows computer, methodTo troubleshoot print cartridges Print cartridge troubleshootingPrint cartridge troubleshooting To print a self-test report Troubleshooting To replace the print cartridges Troubleshooting Troubleshooting Information on print cartridges Print quality troubleshootingInk is bleeding or smearing Print and evaluate a self-testText edges are jagged Ink is not filling the text or graphics completelyPrintouts or copies seem blurry or fuzzy Printouts or copies have vertical streaks Print troubleshootingPaper is not picked up from the input tray Printouts or copies are slanted or skewedHP All-in-One is not responding Envelopes print incorrectlyBorderless printing produces unexpected results Cause The print carriage has stalled HP All-in-One prints meaningless characters Click SettingsTo check the printer driver status Nothing happens when I try to print Margins are not printing as expected Pages in my document came out in the wrong orderTo check your margin settings Blank page came out while printing Text or graphics are cut off at the edgeTo preview the print layout Print troubleshooting 107 Nothing happens when I try to copy Copy troubleshootingPrintout appears enlarged on Parts of the original do not appear or are cut offBorderless copy has white space around the edges Printout is blankScan fails Scan troubleshootingScan halts Scanned image is blank Scan fails because of insufficient computer memoryScanned image is incorrectly cropped Scanned image has incorrect page layoutText format is incorrect To adjust the brightnessScanned image shows dotted lines instead of text Text is incorrect or missingFlashing lights ErrorsErrors Troubleshooting Firmware revision mismatch Mechanism errorDevice messages File messages Invalid file name General user messagesSupported file types for the HP All-in-One Cannot cropNo scan options Paper messagesOut of disk space Cannot load paper from input trayPaper mismatch Out of paperPaper jam, misfeed or blocked carriage HP All-in-One not found Power and connection messagesWrong paper width Two-way communication lost Communication test failedImproper shutdown Low on ink Print cartridge messagesNeed alignment or alignment failed Align the print cartridges Printing in ink-backup mode Solution To resolve the problem Print cartridge is faulty or not installed properlyWarranty HP warranty and supportAfter the phone support period Phone support period Placing a callPack the HP All-in-One To pack the HP All-in-One Technical information SpecificationsPlastics Material safety data sheetsPaper use Energy consumption Recycling programHP inkjet supplies recycling program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση FCC statement Regulatory noticesTechnical information