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Troubleshooting
Chapter 12
•The software that came with the HP
•The software that came with the HP
Solution: Make sure your computer is turned on and is connected to the HP
For more information, see:
Communication problems over a USB connection
No scan options
Cause: The software that came with the HP
Solution: Make sure the software is installed and running. For more information, see the Setup Guide that came with the HP
Out of disk space
Cause: There is not enough available memory on your computer to perform the task.
Solution: Close some applications and try the task again.
Paper messages
The following is a list of
•Cannot load paper from input tray
•Ink is drying
•Out of paper
•Paper jam, misfeed or blocked carriage
•Paper mismatch
•Wrong paper width
Cannot load paper from input tray
Cause: There is not enough paper in the input tray.
Solution: If the HP
Ink is drying
Cause: Transparencies and some other media require a drying time that is longer than normal.
120 Troubleshooting