Troubleshooting

Chapter 12

removed from each print cartridge. When plastic tape covers the print cartridge contacts, the device cannot detect that the print cartridge is installed.

Print cartridge is faulty or not installed properly

Cause: The printer cannot print if the print cartridges are faulty, or if they are not installed properly.

Solution:

To resolve the problem

1.Open the print cartridge door.

2.Do one of the following:

•If an error message is displayed on screen, remove the print cartridge that is named in the error message. Go to step 3.

•If an error message is not displayed, remove and reinstall each print cartridge and close the print cartridge door.

If the Check Print Cartridge light is not flashing, the problem is solved. If the Check Print Cartridge light is flashing, go to step 4.

3.Reinstall the print cartridge and close the print cartridge door. For more information, see Replace the print cartridges.

If the Check Print Cartridge light is not flashing, the problem is solved. If the Check Print Cartridge light is flashing, go to step 4.

4.Manually clean the print cartridge. For more information, see Clean the print cartridge contacts.

5.Reinsert the print cartridge in the device and close the print cartridge door.

If the Check Print Cartridge light is still flashing, the print cartridge is faulty and must be replaced.

NOTE: You can print with one print cartridge in ink-backup mode if you do not have a replacement print cartridge available. For more information, see Use ink-backup mode.

6.If the Check Print Cartridge light continues to flash after replacing the print cartridge, visit HP Technical Support at www.hp.com/support.

128 Troubleshooting