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HP 12 Troubleshooting, Troubleshooting tips, Communication problems over a USB connection

Models: F4140 F4172 F4180 F4185 F4190

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12 Troubleshooting

This section contains the following topics:

•Troubleshooting tips

•Hardware setup troubleshooting

•Software installation troubleshooting

•Print cartridge troubleshooting

•Print quality troubleshooting

•Print troubleshooting

•Copy troubleshooting

•Scan troubleshooting

Troubleshooting

Troubleshooting tips

This section contains the following topics:

•Communication problems over a USB connection

•Information on paper

•Clear paper jams

•View the Readme file

Communication problems over a USB connection

If the HP All-in-One and computer are not communicating with each other, try the following:

•Look at the On light located on the front of the HP All-in-One. If it is not lit, the HP All- in-One is turned off. Make sure the power cord is firmly connected to the HP All-in- One and plugged into a power outlet. Press the On button to turn on the HP All-in- One.

•Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length.

Troubleshooting 77

Contents

Page Page Contents Maximum dpi Use the copy features Use the scan features Maintain the HP All-in-One 11 Shop for printing supplies 12 Troubleshooting 13 HP warranty and support 14 Technical information 1HP Deskjet F4100 All-in-One series Help series One-in-AllF4100 Deskjet HP 2 HP All-in-Oneoverview The HP All-in-Oneat a glance Control panel buttons CAUTION: Cancel Color Start Copy Color TIP: Status light overview Use the HP Photosmart software Page 3 Find more information information more Find 4 How do I I? do How 5 Connection information Supported connection types Use printer sharing information Connection 6 Load originals and load paper Load originals Choose papers for printing and copying Recommended papers for printing and copying Recommended papers for printing only Papers to avoid Load paper Load full-sizepaper Load 10 x 15 cm (4 x 6 inch) photo paper Load index cards Load envelopes Load other types of paper Avoid paper jams 7 Print from your computer Print from a software application Make the HP All-in-Onethe default printer Change the print settings for the current job Set the paper size Set the paper type for printing View the print resolution Change the print speed or quality Change the page orientation Scale the document size Change the saturation, brightness, or color tone Preview your print job Change the default print settings Printing shortcuts Create printing shortcuts Perform special print jobs Print a borderless image Print a photo on photo paper Create custom cd/dvd labels Print using Maximum dpi Print on both sides of the page Print a multiple-pagedocument as a booklet Page Print multiple pages on a single sheet Print a multiple-pagedocument in reverse order Reverse an image for iron-ontransfers Print on transparencies Print a group of addresses on labels or envelopes Print a poster Print a Web page Stop a print job Resume a print job 8 Use the copy features Make a copy Set the copy paper type Change copy speed Make multiple copies of the same original Copy a two-page black-and-whitedocument Make a 10 x 15 cm (4 x 6 inch) borderless copy of a photo Stop copying Page 9 Use the scan features Scan an original Edit a scanned preview image Edit a scanned image Edit a scanned document Stop scanning Page 10 Maintain the HP All-in-One Clean the HP All-in-One Clean the exterior Clean the glass Clean the lid backing Print a self-testreport Work with print cartridges Handle the print cartridges Check the estimated ink levels Replace the print cartridges To replace the print cartridges Page Page Use ink-backupmode Use a photo print cartridge Store the print cartridges Align the print cartridges Page Clean the print cartridges Clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Remove ink from your skin and clothing 11 Shop for printing supplies Order paper or other media Order print cartridges Order other supplies 12 Troubleshooting Troubleshooting tips Communication problems over a USB connection Information on paper Clear paper jams View the Readme file Hardware setup troubleshooting Troubleshooting common setup issues The HP All-in-Onewill not turn on Cause: Contact HP The HP All-in-Onedoes not print Software installation troubleshooting Details A red X appears on the USB connect prompt To retry the plug and play Retry Make Copies Some of the buttons are missing in the HP Solution Center The registration screen does not appear Product Registration The HP Digital Imaging Monitor does not appear in the system tray Missing HP Photosmart Software Uninstall and reinstall the software Page Print cartridge troubleshooting Page Page Page Page Page Page Information on print cartridges Print quality troubleshooting Ink is bleeding or smearing Solution: Ink is not filling the text or graphics completely The text edges are jagged The printout has a horizontal band of distortion near the bottom of the page High Resolution Printouts or copies seem blurry or fuzzy Print troubleshooting Envelopes print incorrectly Borderless printing produces unexpected results The HP All-in-Oneis not responding Page Status offline stop printing To check the printer driver status 2.Click Settings Nothing happens when I try to print The pages in my document came out in the wrong order The margins are not printing as expected To check your margin settings Text or graphics are cut off at the edge of the page To preview the print layout A blank page came out while printing Page Copy troubleshooting Parts of the original do not appear or are cut off The printout appears enlarged on the page The printout is blank A borderless copy has white space around the edges Scan troubleshooting Display Status Scan fails because of insufficient computer memory Scanned image is blank Scanned image is incorrectly cropped Scanned image has incorrect page layout Text format is incorrect Scanned image shows dotted lines instead of text Text Text is incorrect or missing To adjust the brightness Errors Flashing lights press Start Copy Black or Start Copy Color Page Device messages File messages General user messages Paper messages Out of paper Paper jam, misfeed or blocked carriage Paper mismatch Power and connection messages Communication test failed Improper shutdown Two-waycommunication lost Print cartridge messages Need alignment or alignment failed Page Printing in ink-backupmode Print cartridge is faulty or not installed properly To resolve the problem 13 HP warranty and support Warranty Support process Before you call HP customer support HP support by phone Additional warranty options Call HP Korea customer support Prepare the HP All-in-Onefor shipment Pack the HP All-in-One To pack the HP All-in-One 14 Technical information Specifications Environmental product stewardship program Recycling program HP inkjet supplies recycling program Energy consumption Technical information Page Regulatory notices