Troubleshooting
Chapter 12
Cause: The contacts on the print cartridge are not touching the contacts in the print carriage.
Solution: Remove and then reinsert the print cartridges. Verify that they are fully inserted and locked in place.
Cause: The print cartridge or sensor is defective.
Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Cause: You installed new print cartridges that might need alignment.
Solution: You must align the print cartridges to ensure excellent print quality.
If the alignment error persists and you cannot clear it , your print cartridge might be defective. Contact HP for support.
To find support and warranty information, go to the HP Web site at www.hp.com/ support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
For more information, see:
Align the print cartridges
Print cartridge is missing, incorrectly installed, or not intended for your device Cause: The print cartridge is missing.
Solution: One or both of the print cartridges is missing. Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place. If the problem persists, clean the contacts of the print cartridges.
For more information on print cartridges, see Print cartridge troubleshooting.
Cause: Protective tape is covering the print cartridges.
Solution: Check each print cartridge. The tape might have been removed from the
126 Troubleshooting
